Outbound Sales Advisor

2 days ago


Swansea, United Kingdom Brook Street Full time

**Full Time Permanent**

**Location: Work From Home**

**Hours: 37.5 hours per week, Monday to Friday (fixed shift)**

**Competitive salary and bonus: £21,500 plus average bonus earning potential of £7,200 per annum. Uncapped bonus.**

We are Domestic & General. We're a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we're recruiting Outbound Customer** Sales Advisors** in a role that offers great work life balance, **working from home** plus a flexible and engaging onboarding experience.

**How you'll be rewarded**
- 33 days' annual leave (including bank holidays), with the option to buy 5 additional days each year
- Investment in your career development through ongoing coaching and clearly defined opportunities
- Comprehensive training with clearly defined career progression opportunities
- Discounted Sky TV and broadband packages
- Regular incentives with amazing prizes to be won
- Dedicated online portal offering lending and saving facilities, financial wellbeing and support services
- Health Cash Plan - claim money back towards essential healthcare, including a virtual GP service
- Pension scheme & free life assurance
- Complimentary Domestic & General protection plan and discount further products
- Great employee discounts at selected retail stores

**The role you'll do**

As a Customer Sales Advisor in our busy **Outbound **department, you'll get in touch with customers to make sure their appliances are protected. Day-to-day, you'll:

- Build rapport with customers, get to know their individual needs and put their interests first.
- Provide peace of mind by finding the right solution for every customer.
- Use your brilliant sales and communication skills to upsell products.

**What else to expect**:

- In a **2-week** training programme** (Mon - Fri: 09:00 - 17:30) **you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
- You'll work on a shift pattern where you'll enjoy **weekends off** (Monday, Tuesday, Wednesday & Thursday: 10:30 - 19:00; Friday: 9:00-17:30).
- ** Working from home**:

- We'll provide all the equipment you need, but you must have broadband access.

**The experience and skills you need**
- A solid background in targeted sales or customer service
- A driven mindset with strong customer service or sales skills and a love for hitting targets
- Experience of working autonomously or in a home-based position
- Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
- A team player committed to creating an excellent customer experience
- Unflappable and resilient attitude to juggle tasks and bounce back quickly



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