Supported Employment Quality Officer

Are you passionate about helping people into sustainable employment?

Join us in delivering the Connect to Work programme, a dynamic, person-centred employment support initiative designed to help individuals living in Dorset and Bournemouth, Christchurch & Poole (BCP).

Connect to Work is a voluntary employment support programme that helps people with disabilities, long-term health conditions, such as mental ill health and other complex challenges, secure and retain employment. Through personalised support and strong partnerships with local employers, we aim to empower people to overcome barriers and thrive in meaningful employment.

We’re building a passionate and dynamic team to deliver the Connect to Work programme across Dorset and BCP and we’re currently recruiting for a range of exciting roles.

If you’re enthusiastic about helping people into meaningful employment and think you’ve got the skills, experience, or potential to make a difference, we’d love to hear from you.

We’re excited to be recruiting for the Supported Employment Quality Officer role as part of our growing Connect to Work team. If you’re reading this and feel excited about the opportunity, we’d love to hear from you

In this role, you’ll assess supported employment provision against the Fidelity Scale, offering recommendations to enhance service quality. You’ll coach and support managers, supervisors, and delivery staff to achieve high fidelity, leading to improved outcomes for participants. You’ll also contribute to implementing quality improvement plans and fostering a culture of continuous improvement.

Job overview

Review and assess supported employment provision against the Supported Employment Fidelity scale Make suggestions and recommendations to improve the quality of the service and coach and support managers, supervisors and delivery specialists to reach good fidelity, improving outcomes for participants Support the implementation of quality improvement plans and development of a culture of continuous improvement

Key responsibilities

- conduct site visits to workplaces and other locations where supported employment participants are employed or being supported
- observe and assess standards against defined frameworks and plans, in order to monitor progress and inform the review of improvement plans
- produce evidence based analysis of practice, both verbally and in writing, to record progress made by service providers including delivery partners, against defined plans and identify agreed areas of action on behalf of BCP Council
- contribute to the design and delivery of tailored training interventions aligned to legislative frameworks and best practice that support development of supported employment providers and enhancement of service quality
- maintain accurate records so that information is accessible and auditable
- provide guidance and coaching to Employment Specialists and support problem solving
- provide feedback to improve processes and systems in relation to work flow management
- provide a quality service through conducting regular visits, effective monitoring and on the job training and support to delivery specialists

Applications are welcomed from people with lived experience. We are a flexible employer and provide a variety of working arrangements tailored to the needs of each role. Part time working would be considered for this role.

Why join us?

This is your opportunity to be part of a forward-thinking programme that puts people at the heart of everything we do. Connect to Work follows a place, train, and maintain model supporting individuals to move into employment quickly, while providing tailored training and ongoing support to help them succeed and stay in work.

As a ‘work first’ intervention, the programme is designed to help people achieve lasting employment outcomes through personalised, person-centred support and strong partnerships with local employers. You’ll be part of a team that makes a real difference in people’s lives by helping them build confidence, develop skills, and thrive in meaningful employment.