Business Support Officer

**About Us**:
At Tricuro, we pride ourselves on delivering high-quality care and support for older people, individuals with physical and learning disabilities, those experiencing mental health challenges, dementia sufferers, and their families. Our services range from Residential Homes and Day Services to Supported Living sites and Reablement Home Care. Operating throughout Bournemouth, Christchurch, and Poole, we are committed to improving lives and building independence.

**The Role**:
We are currently seeking a proactive and detail-oriented **Business Support Officer** to join our dynamic and supportive Head Office team. In this role, you will be instrumental in helping our Board of Directors and Strategic Leadership Team achieve their strategic objectives. You will provide a professional administrative and business support service, ensuring the smooth operation of our organisation’s activities and enabling measurable service improvement.

**Key Responsibilities**:

- Support the Executive Team schedules, travel arrangements, diaries, and meeting commitments.
- Ensuring all SLT, Executive, and Board documentation, including reports and presentations, are prepared and submitted on time.
- Board governance support - organising meeting schedules, compiling integrated reports, agenda setting, minutes, and actions
- Organising and servicing meetings: from scheduling and compiling agendas to minute-taking and action tracking.
- Supporting various projects by preparing project plans, conducting initial research, and creating reports and presentations.
- Maintaining and updating Tricuro’s website and social media accounts.
- Visiting services to support the creation of exciting and informative news stories for our social media accounts and other central communications.
- Developing internal and external collaborative relationships.
- Continuously improving administrative processes for greater efficiency.
- General office responsibilities, such as ordering supplies and managing data and record systems.

**What We’re Looking For**:
**Essential Skills and Qualifications**:

- A business administration or related qualification
- Proficiency in MS Office (SharePoint, Word, Excel, PowerPoint).
- Strong written and verbal communication skills.
- Excellent organisational and time management abilities.
- Social media and digital space experience
- Ability to take accurate notes and meeting minutes.
- Self-motivation and the ability to work independently.

**Desirable Skills and Knowledge**:

- Familiarity with WordPress and social media platforms.
- Awareness of Local Government roles and functions.
- Understanding of Tricuro’s partner agencies.

**Hours**: Full-time (37 hours per week), office-based with occasional hybrid working and travel.

**Our Values**:
We are looking for an individual who embodies our core behaviours:

- ** Empowering**: Manage your workload effectively and deliver work to a high standard within defined timescales.
- ** Welcoming**: Build positive relationships with internal and external customers.
- ** Inclusive**: Represent Tricuro professionally and respectfully at all times.
- ** Trustworthy**: Maintain confidentiality and handle sensitive issues diplomatically.
- ** Innovative**: Seek out and implement efficiencies to continuously improve service delivery.

**What we offer**:

- ** Career Progression**: excellent opportunities to develop and learn.
- ** Generous Holiday Allowance**: 26 days not including bank holidays, rising to 29 with length of service.
- ** Employee Assistance Programme**: We offer a confidential, free of charge, support network. This service offers a 24/7 helpline and vital wellbeing services to support you whilst at work.
- ** Company Contributory Pension Scheme**:

- Blue Light discount eligibility (superb discounts on travel, leisure, entertainment and more)
- ** Occupational Sick Pay**: We offer an enhanced occupational sick pay scheme from your very first day with us, ensuring you’re cared for when you need it most.

**Take the first step towards a fulfilling career with Tricuro. We can’t wait to welcome you to our growing team**

Tricuro is owned by Bournemouth, Christchurch and Poole Council and provides short and long term high quality care and support to adults, their carers and families. We have highly trained and skilled staff and offer flexibility, consistency and reliability of service which is focused on meeting the needs of people in our communities.

If you are looking for an exciting and rewarding job opportunity in a care environment, come and work for us. We can offer a career that adds value to the community and makes a difference to the lives of vulnerable people.