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Personal Injury Claims Handler

2 weeks ago

Remote, United Kingdom Bridgetech Rescourcing Full time

**Job Title: Personal Injury Claims Handler**

**Location**: Remote

**Salary**: £22-26k

**About Our Client**

Solution bringers. Day makers. Extra milers. Our client are one of the UK's leading insurers. As a Claims Handler, you’ll join their exciting journey to fulfil their future vision. They aim to support the UK’s 17m drivers and to facilitate their driving lives through data and innovation; to succeed with this, we require a step-change in pace and thinking. Join them as they transform and deliver on this ambitious vision.

**About the Job**

To enhance our Client's customer service delivery, as a Personal Injury Claims Handler, you will be responsible for handling a mixed portfolio of personal injury claims. You will already have experience of handling liability disputes, managing customer expectations and a working understanding of the Pre Action-Protocol, low value MOJ (Ministry of Justice) portal claims/non MOJ claims/fast track claims as well as the new Official Injury Claim Portal. The role entails case ownership of claims with values of up to £25k & with an opportunity to deal with higher value claims. This is a great opportunity to take ownership and responsibility for a portfolio of cases and to see each case through to completion, all whilst providing an outstanding customer experience during what can be a difficult time for the customer. Ensuring customer expectations are met and exceeded on every call, you’ll be liaising with internal and external departments, making sure all parties are kept fully informed of the situation until the work is completed.

**What will I be doing?**
- Handling a mixed portfolio of personal injury claims
- Assessing liability for an accident and offer advice and guidance to customers giving an objective opinion on prospects and where necessary advise the customer where liability will rest
- Identifying and reporting to the Personal Injury Claims Team Leader any claims where poor prognostic indicators are present
- Accurately record the information given to us by the customer concerning the circumstances of the incident
- Improving customer claims experience by identifying process / control gaps in panel performance and agreeing relevant actions
- Ensuring our customers are treated fairly and that the customer receives excellent customer service in accordance with industry and company guidelines
- Supporting cost, service, and process efficiency projects across the department, as well has participating in departmental projects

**What do I need?**
- Solid experience in handling all aspects of a personal injury claim either within insurance or private practice
- Time management and organisation skills
- Tact and assertiveness
- Excellent verbal and written communication skills
- Detail-oriented with the ability to identify salient points from claims files

**Additional Information**

We are dedicated to your personal development. As a valued employee of the team you’ll have access to a range of benefits, as well as learning and development opportunities, including:

- Annual performance related bonus of up to 10%
- Range of flexible working options available including working from home
- 25 days holiday + bank holidays
- An extensive employee benefits scheme that gives you access to discounted shopping vouchers, cinema vouchers, gym membership, days out, holidays, lease cars, electrical vouchers, life assurance and more
- Staff Pension
- Our internal development programme for Emerging Talent
- A 50% discount on one of our clients leading automotive products, which becomes completely free after 12 months
- Discounts on wider products and services (Car insurance, home insurance etc)
- Free onsite parking at the Client Head Offices
- Employee Assistance Programme
- Social Committee
- Extra Mile - Reward and Recognition scheme

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Claims Processing: 1 year (preferred)

Work Location: Remote

Reference ID: CHCH