Customer Service Manager

22 hours ago


West Bromwich, United Kingdom Jobs in Science Full time

**Position: Customer Service Manager**

**Salary**: Up to £33,000

Hours: 36.25 hours per week, full-time, permanent position

Location: West Bromwich

Main Duties and Responsibilities:

- Customer service management
- Shipping export role with dangerous goods
- Customer account management
- Monitoring customer order fulfilment and feedback to customers
- Champion improving efficiencies with the department
- Work alongside the Senior Management Team, sharing input into all aspects of the business
- Educated to A-Level (or higher) or equivalent in a Business-related discipline
- 5 years+ experience in Customer Service Management in a similar manufacturing company
- Experience in shipping export with dangerous goods
- IATA and IMDG certification
- Proficient with Microsoft software and the ability to manipulate Excel
- Thorough understanding of the exportation of goods across borders, duty and incoterms
- Negotiation skills
- Be able to meet tight deadlines
- Excellent written and verbal skills
- Excellent communication skills

Knowledge of Sage x3 would be an advantage, but not essential



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