Clinic Receptionist

1 day ago

Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

Band 2Clinic Receptionist

Integrated Surgery

General & Specialist Surgery

Monday to Friday between 7.30am to 6pm

We require a friendly, outgoing enthusiastic person to work within the General Surgery Directorate.

You will be a first point of contact for the Directorate and responsible for the meeting and greeting of patients and their relatives who attend clinic.

You will be required to have excellent communication and interpersonal skills, along with a good eye for detail to ensure accuracy when inputting data onto the Patient Administration System.

You will also be required to carry out some administration tasks.

To work as part of a clinical administration team to support a defined team of clinicians, nurses and other healthcare professionals.

Provide an efficient general administration day-to-day support to the department. Duties will include providing a front of house reception service, collection and delivery of notes, filing, faxing and other general administrative duties.

The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required.

This support should be provided during the hours of 7.30am and 6pm flexibility of the hours are essential and should be aligned to the Direct Clinical Care time of the Consultants for whom they support.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Provide a reception service to patients, relatives, carers and all staff groups.

Provide general administrative services as required by the department;
Locate medical notes within a department or request them from other locations;
Provide timely collection and delivery of medical notes when required;
Photocopying, scanning and posting documentation;
Deal with telephone or face-to-face enquiries within agreed limits and take appropriate actions;
Update the relevant databases and patient information systems when required;
Liaise with other hospital departments.

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