Receptionist

7 days ago

Northampton, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

We have a vacancy for a full time Receptionist or two part time receptionists ( 18.75 hours), either Monday to Wednesday morning or Wednesday afternoon to Friday to support the podiatry team based at Battle House, Northampton General Hospital. You will be part of a team that supports the delivery of the Podiatry service and plays an important role in the smooth running of clinics. We are looking for someone to provide good quality clinical and admin support to the clinical staff and to act as the first point of contact for the general public.

This clinic is accessed by a wide variety of people from all age groups. You will, therefore, need a range of skills which will include good interpersonal skills, the ability to produce clear and accurate documentation, good verbal and written communications and good organisational skills, as well as a calm, and helpful attitude and a flexible approach to your workload.

This role is essential to the smooth running of our clinical teams. You will support service users ensuring they have a smooth transition through the various aspects of their care. You will be responsible managing referrals, scanning in information regarding podiatry clinics, referrals and clinical letters. Managing the incoming post and directing it appropriately.

The clinical team uses electronic patient record, good computer skills are essential, along with familiarity with the Microsoft Office suite.

Patience a good telephone manner and attention to detail and the ability to arrange and rearrange the clinical rota at short notice. The ability to listen and diffuse patients concerns as the initial point of contact.

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.

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