Group Claims Administrator

**Group Claims Administrator** **6-month contract** **Remote** **£180 p/d Via UMB** **£138.15 p/d PAYE** **About the role** **Reporting to: Group Claims Team Leader** **What you need to know**: - An excellent opportunity to be learn and develop skills in Group Protection claims assessment. - To support the claims team with administration tasks such as invoice payment. - Product range: Group Life including Death in Service Pensions - A key requirement of the job role is to provide fair and balanced claims decisions using the appropriate amount of evidence necessary, ensuring the speed and quality of the claims process. We wish to be known as being fair to customers and providing supportand assistance at claim, but equally claims must be fairly assessed and only those which are valid can be paid. - The jobholder will be in daily contact with customers, intermediaries and service providers both in writing and on the telephone. **What we expect from you**: - Management of Group Protection claims (after training) from initial notification through to final settlement for the following products on a daily basis within an agreed level of authority and within service standards: -Life Assurance - Death in Service Pensions - Assessment of claims in line with the Client Life claims philosophy and policy terms and conditions. - Vetting of work tasks and assistance in management of workflow system - Communicate with members, clients, doctors, service providers, intermediaries and reinsurers as necessary to: - obtain further information in relation to claims or potential claim enquiries - explain claims requirements and decisions - Build and maintain relationships with intermediaries and service providers - Contribute ideas for the continuous improvement of the claims business process within AIG Life to ensure that AIG Life remains innovative and forward thinking - constantly challenge the status quo. - Work closely with other areas within the business (for example Individual Claim Assessors, Underwriting, Actuarial, Client Services, Sales) to develop a thorough understanding of the business and contribute to "best practice" overall. **What we're looking for**: **Principal Skills**: - Curiosity - To have an interest in learning and understanding about claims and the needs of our customers and claimants at their most vulnerable - Communication - Well developed and effective communicator both verbally and in writing, exhibiting good questioning and listening skills. - Numerical - Ability to understand and calculate financial benefits. - Building Relationships - Interpersonal skills to enable effective communications and working relationships with internal and external customers/suppliers. Fosters good working relationships, listens and respects the contribution of others and demonstratesflexibility within the team - Managing self - A demonstrable 'can-do' attitude with the ability to pro-actively manage workload and prioritise tasks to ensure service standards are met. Demonstrate personal commitment, acting with integrity displaying an open and trustworthy attitude. - Information Technology - Knowledge and capability with Microsoft Office Suite & power point skills. An understanding of the E-Business environment would be desirable. Previous use of an image and workflow system is desirable but not essential. **Technical Skills and Expertise**: - Computer literacy - Sound numerical and literacy skills - Experience of Group protection and/or insurance claims is preferred but not essential **If you feel you would be suitable, please send in your most up to date CV