Service Coordinator Option to Wfh 25 Days A/l

2 weeks ago

Ashford, United Kingdom Office Angels Full time

**Job Title**: Service Coordinator **Option to WFH and the office**

**Location**: Ashford, free parking

**Benefits**:Modern offices, 25 days annual leave plus a day off for your Birthday

**Salary**:£25k - £28k DOE

**Duration**:1 year Maternity contract

**Hours**: Monday-Friday, 8am-4:30pm, 8:30am-5pm or 9am-5:30pm

**Key responsibilities**:

- Provide customers with a competent and accessible first point of contact.
- Arrange all call outs and maintenance visits for 12 Engineers across the UK.
- Ensure that customers are kept informed of service progress.
- Providing RAMS.
- Working with client portals and completing client forms eg PQQ's.
- Liaise with technical support in relation to faults to see if the fault can be rectified over the phone or if an engineer is required.
- Liaise with engineers on day-to-day jobs progress to ensure all visits are being met.
- Passing invoice requests to accounts.
- Reporting at weekly service meeting.
- Providing holiday cover for Service and Stock Co-ordinator
- Ad hoc project work as required.
- Use of company systems as required (Accounts and Project Management)
- Experience scheduling Engineers
- Excellent Geographical knowledge of the UK
- Excellent telephone manner.
- Competent IT user - experience of MS Office and Sage 50 desirable

**Next steps**:
Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice Terms apply*

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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