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Quality Assurance Officer

2 weeks ago

North West Region, United Kingdom Bedspace Full time

**About Bedspace**

We are Bedspace. Our mission is simple - to transform the lives of the people we care for and support. Our team of 300+ people work to provide housing and support packages to our service users in asylum, young people leaving care, adults in social care and homeless families and individuals. 2024 sees us celebrate our 25th anniversary, during which time we’ve supported over 20,000 people to transform their lives.

**About the Role**

We’re looking for a dedicated and detail-focused **Quality Assurance Officer** to join our team. In this role, you’ll work closely with the Head of Quality Assurance and other teams across the organisation to ensure that the services we provide meet the highest standards. Your work will help us maintain and improve the quality of support we offer to our service users, ensuring we meet all the necessary regulations and continue to make a positive difference in people’s lives. This is a fantastic opportunity to be part of a passionate team, dedicated to driving high standards in supported accommodation services.

**About You**

We’re after someone who’s organised, has a great eye for detail, and is passionate about delivering top-quality services. You’ll have experience in quality assurance and auditing, and you’ll be comfortable analysing data and turning it into clear, actionable feedback. Working with different teams and departments comes naturally to you, and you enjoy helping others understand and meet high standards. If you know your way around regulations, particularly the **Supported Accommodation (England) Regulations 2023**, that’s a bonus, but we’re happy to support you if you’re still learning.

**Key Responsibilities**:

- Work with the Head of Quality Assurance to deliver and maintain our **Quality Assurance Framework**.
- Ensure that we comply with all the Supported Accommodation (England) Regulations 2023.
- Carry out audits to spot any areas where we can improve and ensure we’re always meeting the required standards.
- Work with other teams to improve our quality processes and make sure everyone is up-to-date with the latest regulations.
- Provide regular reports based on data, highlighting where we’re doing well and where we can do better.
- Help drive continuous improvement across the organisation, working closely with service managers.

**Requirements**:

- Experience in **quality assurance** and **auditing**, ideally within a social care or supported accommodation setting.
- Strong **data analysis** skills with the ability to write clear and detailed reports.
- Excellent **attention to detail** and great organisational skills.
- Ability to work well both independently and as part of a team.
- Great communication skills and the ability to work with different departments across the organisation.
- A good general education, with strong literacy and numeracy skills.
- Proficient in using recording and monitoring systems
- Accountable and uses initiative
- Ability to handle sensitive information with confidentiality.
- A satisfactory DBS check will be required.

This is a **permanent** role, offering a salary of **£25,765.00 - £29,000.00 **per annum, dependent upon experience, working across the North West and Yorkshire regions - **visiting offices and properties across Lancashire and Yorkshire.** Working **37.5 hours** per week. Join us and make a difference in the lives of the people we support, whilst leading a dedicated team to continuously improve and succeed
- **At Bedspace, we are committed to safeguarding and protecting children and the people we care for and support in our work. As part of our recruitment, selection, and appointment processes we conduct a range of vetting checks including Enhanced DBS and reference checks, to ensure that only those who are suitable to work with children and those we care for and support are appointed.**_
- **Please note that at present Bedspace is unable to provide sponsorships.**_

**Job Types**: Full-time, Permanent

Pay: £25,765.00-£29,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Enhanced maternity leave
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Store discount
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- This role will cover travel between our offices; Liverpool, Manchester, Preston and Leeds. Please confirm if you are happy with this.

**Experience**:

- Quality assurance: 2 years (required)

Licence/Certification:

- Driving Licence and access to a vehicle (required)

Work authorisation:

- United Kingdom (required)

Willingness to travel:

- 50% (required)

Work Location: In person

Application deadline: 14/10/2024
Reference ID: QANORTHWESTYORKSHIRE