Team Leader

**Team Leader**
**-**
**MOU0131**

**Description**

**JOB TITLE** - Team Leader

**DEPARTMENT** - Operations

**LOCATION** - Delta Park / Mountpark

**GLS** - U

**WORKING HOURS** - Double Days B shift working 6am - 2pm one week, 2pm - 10pm second week

**A brighter future awaits you**

We have an exciting opportunity for a forward-thinking Team Leader to join our Operations department. Your role would be to provide leadership, motivation, and direction to the teams to ensure internal and external customer requirements, production performance targets, KPI’s, and quality and safety standards are met and when possible exceeded.

**What will you be doing**:
Responsibilities will include ensuring the departmental service levels are maintained in compliance with the organizational requirements, as well as providing world leading levels of quality and service to our customers. Other essential functions and accountabilities include:

- To monitor, motivate and develop the operators’ performance, ensuring that all training is reviewed, documented and administrated in the electronic control system & competency testing training systems for permanent and temporary staff
- Understand all relevant Health & Safety and GMP procedures to ensure a safe and clean working environment following 5s standards.
- Promote and monitor GMP and best practice of keeping working space clean and organized.
- Investigate and respond to problems in relation to equipment, machinery and materials, communicating any issues to your Section Leader & relevant department to ensure minimum disruption and maximum service levels.
- Provide support to your Section Leader through feedback on performance and personnel issues on a regular basis.
- Actively promote and lead continuous improvement initiatives consisting of collaboration with other departments to encourage teamwork & inclusive culture.
- Investigation of customer complaints to lead to successful conclusion of root cause identification. Including documentation of NCR’s, CAPA’S and Cause and Effect Instances as required.
- Understand all relevant HR procedures, including disciplinary, grievances, recruitment and inductions, liaising with the HR department to achieve the appropriate outcome, which may include involvement in disciplinary process.
- Effectively manage the introduction of new product/processes/systems effectively.
- A full job description is available upon request._

**What skills and experience should you have?**

We are looking for someone who has experience working in a fast-paced warehouse environment and has the skills necessary to lead, motivate, and develop a team of people. Other knowledge, skills and abilities essential to excel in this role include:

- A good understanding of HR procedures & systems including (but not limited to); absence management, performance management, onboarding, online recruitment.
- Experience of relevant departmental systems e.g. ERP & WMS and investigating problems and basic skills in the use of MS Office and PowerPoint
- Understanding of manual handling equipment, e.g. order pickers, pallet movers
- Able to proactively identify and suggest ideas for improvement, actively participate in CI activities, and support Senior Operators in eliminating process waste and implementation of changes.
- Five GSE’s grade A-C (or equivalent) or NVQ level 3 preferred.

**Who we are**

Through scientific and technological innovation, operational excellence, and an unwavering dedication to our customers, here at CooperVision we are committed to helping people all over the world see better every day. We’re all about brighter futures - for our people, for our customers, and for everyone that wears our contact lenses.

As a CooperVision employee, you’ll be welcomed into a diverse and progressive global business with a presence in over 130 countries. To help us achieve our goals, we will always strive to give you everything you need to help you achieve yours. We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential.

Whilst we are proud to be one of the largest manufacturers of contact lenses in the world, we have never lost that entrepreneurial team spirit that drives us. We’re an ambitious company that’s big on belonging, proud to champion a collaborative workforce where everyone is empowered to make a difference and play an integral part in our ongoing success.

**CooperVision Values**

Our four values define and underpin our unique culture; we are _Dedicated_, we are _Inventive_, we are _Friendly_, and we are _Partners_. Becoming part of CooperVision means joining a friendly team that’s open, flexible, and respectful of each other’s differences, working together in an inclusive workplace that we can all be proud to be a part of.

CooperVision is about so much more than manufacturing contact lenses - it’s