Digital Mobilisation and Training Officer

**Digital Mobilisation and Training Officer**

**Salary: £33,000**

**Location**: UK (Mobile role with frequent overnight stays)
**Position Type**: Full-time
**Company**: Compass Group

Compass Group is seeking a **Digital Mobilisation and Training Officer** to join our dynamic FM team. This is an exciting opportunity for an individual with a strong technical background, exceptional problem-solving skills, and a passion for training users in new systems and technologies within Facilities Management.

**Key Responsibilities**:
**Technical Support**
- Provide first-line technical support for software, hardware, and network issues.
- Troubleshoot and resolve technical support tickets efficiently and effectively.
- Assist with the installation, configuration, and ongoing usability of computers, software, and peripheral equipment.
- Document, track, and resolve issues using the IT helpdesk system.

**Troubleshooting and Problem Resolution**
- Diagnose and resolve hardware and software issues.
- Ensure accurate recording and closure of all issues.
- Escalate unresolved issues to higher-level support when necessary.
- Follow up with users to guarantee complete resolution of problems.

**System Maintenance and Upgrades**
- Assist in the installation and configuration of new hardware and software systems.
- Perform routine maintenance on IT infrastructure to ensure smooth operation.
- Ensure that all systems are regularly updated with the latest patches and updates.

**User Training and Support**
- Provide end-user training on hardware and software use, ensuring a smooth transition to new systems.
- Develop and maintain user documentation and guides for software and hardware.
- Lead workshops and training sessions to improve user knowledge and skills.

**Qualifications and Skills**:
**Educational Background**
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are highly desirable.

**Technical Skills**
- Strong proficiency in Windows and macOS operating systems.
- Knowledge of networking principles and basic network troubleshooting.
- Familiarity with helpdesk and ticketing systems.

**Soft Skills**
- Excellent communication and interpersonal abilities.
- Strong attention to detail and problem-solving skills.
- Ability to work independently and as part of a team.
- Customer-focused approach with a dedication to providing exceptional service.

**Experience**:

- Minimum 2 years of experience in a technical support or IT helpdesk role.
- Experience in customer-facing roles is highly desirable.
- Proven ability to diagnose and resolve technical issues effectively.

**Work Environment**:

- Mobile role within the UK with frequent overnight stays.
- Occasional after-hours or weekend work may be required to address critical issues or perform maintenance.
- Fast-paced environment requiring quick thinking and adaptability.

If you are a tech-savvy professional who thrives in a dynamic, mobile work environment and enjoys solving technical challenges while training others, we would love to hear from you

**Digital Mobilisation and Training Officer**

**Salary: £33,000**

**Location**: UK (Mobile role with frequent overnight stays)
**Position Type**: Full-time
**Company**: Compass Group

Compass Group is seeking a **Digital Mobilisation and Training Officer** to join our dynamic FM team. This is an exciting opportunity for an individual with a strong technical background, exceptional problem-solving skills, and a passion for training users in new systems and technologies within Facilities Management.

**Key Responsibilities**:
**Technical Support**
- Provide first-line technical support for software, hardware, and network issues.
- Troubleshoot and resolve technical support tickets efficiently and effectively.
- Assist with the installation, configuration, and ongoing usability of computers, software, and peripheral equipment.
- Document, track, and resolve issues using the IT helpdesk system.

**Troubleshooting and Problem Resolution**
- Diagnose and resolve hardware and software issues.
- Ensure accurate recording and closure of all issues.
- Escalate unresolved issues to higher-level support when necessary.
- Follow up with users to guarantee complete resolution of problems.

**System Maintenance and Upgrades**
- Assist in the installation and configuration of new hardware and software systems.
- Perform routine maintenance on IT infrastructure to ensure smooth operation.
- Ensure that all systems are regularly updated with the latest patches and updates.

**User Training and Support**
- Provide end-user training on hardware and software use, ensuring a smooth transition to new systems.
- Develop and maintain user documentation and guides for software and hardware.
- Lead workshops and training sessions to improve user knowledge and skills.

**Qualifications and Skills**:
**Education