Engagement Coordinator

**The Role
You will be reaching out to and building relationships with 7 job centres which are Maidenhead, Chesham, Slough, High Wycombe, Bracknell, Newbury, and Reading. You will be responsible for securing suitable individuals onto the contract by establishing and maintaining meaningful relationships with the JCP Work Coaches. You will also reach out to local referral agencies and the community, with the overall objective of supporting individuals to find meaningful and sustainable employment.

**You will...**
- Build and maintain strong relationships with local Job Centre Plus (JCP) and their work coaches, referral agencies and the local signposting organisations to generate and maximise programme referrals that are suitable for WHP. This will involve visiting the job centres on a regular basis and engaging in face-to-face meetings encouraging Work Coaches to make referrals to the WHP.
- Deliver information sessions to both the JCP work coaches and the customers to broaden their knowledge of the programme.
- Provide In Work Support (IWS) and coaching to customers that have successfully started employment.
- Facilitate a ‘warm handover’ using a telephony system for all participants to enable a smooth transition on to the programme.
- Deliver performance against agreed participant referral targets, service, and quality KPI’s
- Adhere to our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment
- Maintain customer records in accordance with data protection requirements so that participant information is safeguarded, and the customer journey is accurately recorded
- Maintain IT files and building the participant record capturing key information to a required quality standard to ensure the participant journey is documented in accordance with our quality and contractual standards
- Any other ad hoc duties in line with delivery programme requirements.

**Person Specification**

**About you **

Can you embrace our company values which are **Kindness, Respect, Integrity, and Innovation?**

**Experience, Knowledge and Qualifications**
- A great communicator who strives to always deliver enthusiasm & confidence
- Customer orientated and driven by results gained from quality of service, willing to put the participants at the heart of everything you do
- Ability to establish and maintain relationships with a diverse range of stakeholders
- Ability and experience of supporting, coaching, and developing in a face-to-face and remote environment
- Someone who loves a fast-paced and varied working environment
- Willingness to travel and work across a geographically dispersed area
- Empathetic and understanding of barriers unemployed individuals currently face
- Knowledge and experience of the employability sector.
- Digitally savvy with the ability to provide others the appropriate levels of support using technology whilst maintaining accuracy

**Key Competencies**:

- Adaptability
- Results focused
- Customer centric
- Rapport building
- Resilience
- Quality & compliance.

**What's in it for you?**

**...a rewarding career that makes a genuine difference to people’s lives.**
- You won’t work on weekends or bank holidays
- A monthly benefits scheme worth £500 with access to over 900 retailers
- A cycle to work scheme that is open all year long
- Laptop and mobile phone for every employee
- Employee assistance programme (EAP). A telephone service offering various support services including emotional support, stress helpline amongst others.
- The opportunity of an Institute of Employability Professionals (IEP) qualification for all employees
- A two-week Induction and training programme
- Company annual leave, including a buy/sell scheme
- Free life cover
- Pension with a 4% match from Fedcap

**Additional information
**Equality, Diversity, and Inclusion
**Disability confident employer and Access to work
As a Disability confident employer, we work in partnership with other organisations’ to underpin the governments aspiration to support disabled customers into work. This includes but not limited to making reasonable adjustments and providing specialist equipment to those who need it so they can work in a comfortable working environment.

**Veterans and service personnel
Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.

**Mission**:To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.

Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internati