Gateway Agent

Job ID: R43790

**Gateway Agent**

Primary Location: Colnbrook United Kingdom

C.H. Robinson is seeking a Gateway agent to join our Global Forwarding division.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

**RESPONSIBILITIES**:
The duties and responsibilities of this position consists of, but are not limited to, the following:
**Maintain Operational Excellence**:

- Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
- Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

**Facilitate Relationships**:

- Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution
- Build great relationships with customers, responding timely and following up on issue resolution
- Provide reporting and documentation support to internal and external customers
- Participate in customer business reviews
- Contribute to seamless forwarding operations across various regions, gaining exposure to unique challenges and client needs

**QUALIFICATIONS**

**Required**:

- Fluency in English (written and verbal)
- Excellent customer service skills and follow-up to be utilized with customers and the network
- Critical thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
- Ability to work in a fast-paced and deadline-driven office environment
- Proficiency in Microsoft Office Suite of programs

**Preferred**:

- 1-3 years of Global Forwarding & air freight experience
- Knowledge or coursework in Supply Chain, Logistics, or International Business

**WHAT WE OFFER?**
- Real opportunities to grow your talent in a fast-moving, global organization
- A fun, open, and inclusive workplace that encourages innovative thinking
- Possibility to develop your language skills in our multilingual offices
- Opportunities for professional growth with access to training platforms
- Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment