Service Desk Coordinator

2 weeks ago


Sutton Coldfield, United Kingdom Hodfin Full time

**Job Title** - Service Desk Coordinator
**Location** - Birmingham North
**Salary** - £24k Basic DOE

**Company**
Our Client is a market leading Forklift company. They have a strong reputation and ambitious revenue growth targets. They have a large workforce with a professional feel, placing employee welfare high on their agenda. Their focus is on high levels of customerservice and service standards.

**The Role**
You will be responsible for the control of jobs and engineer response from start to finish making sure the process runs smoothly for the client.
- You will take calls from customers
- You will look after a team of engineers in one region
- Organise and plan Engineers to respond to the client’s needs
- Organise logistics so the equipment comes and goes efficiently
- Communicate with clients and different departments throughout the process
- Log calls and raise invoices and quotes for work
- Provide an excellent level of customer service to all clients

**The Person & Skills**
For this position you should be an enthusiastic and strong communicator who is motivated to go the extra mile for our customers.
- You’ll need to have a confident and clear telephone manner
- First class approach to customer interaction and be focused on achieving maximum customer satisfaction.
- Able to demonstrate good organisational skills.
- Deal with raising invoices, Quotes etc.
- Computer Skills will be essential for this role

**The Package**
- Up to £24k basic depending on experience
- Monday - Friday 8am - 4.30pm
- Pension Contribution 8%
- 25 Days + Bank Holidays

**Service Controller**

Hodfin specialise in engineering & sales recruitment. We'll enable you to develop your career. At the heart of our approach is listening; getting to know you, your skills and experiences and most importantly what you want from your career.

We offer engineering jobs across a range of sectors - industrial, building services, mechanical, electrical, process and medical.

So we can best match you to the MOST suitable vacancies please let us know if your details change.

Hodfin is acting as an employment agency in relation to this vacancy.



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