Customer Success Assistant

5 days ago

Doncaster, United Kingdom ClickView Full time

Call and connect with customers to support our Customer Success team
- Join a friendly, high-performing team for a leading EdTech provider
- Casual, 16 hours per week - hybrid, Doncaster based

**Why Join Us?**

Do you want to shape the future of education? At ClickView, we're on a mission to empower teachers and captivate students through the power of video. We’re committed to creating engaging learning experiences that inspire and improve outcomes for students of all ages and backgrounds around the world.

Join our passionate team dedicated to transforming education, and be part of something that’s more than just a job for us - it's a mission we truly believe in. We're committed to helping you develop your skills, explore new areas, and really shine in your career. At ClickView, your thoughts and creativity aren't just welcome, they're celebrated

Ready to discover your potential with us?

**The role**:
The Customer Success Assistant plays an important part in supporting our UK Customer Success team by helping them stay connected with customers and ensuring appointments and follow-ups are managed smoothly. You’ll spend most of your time on the phone - reaching out to customers, confirming meetings, following up on invoices, and assisting with general enquiries - helping the team deliver great experiences and maintain strong customer relationships. This is a hands-on role that suits someone organised, confident on the phone, and proactive in getting things done.

**Responsibilities**:

- Schedule and confirm appointments between customers and Customer Success Managers
- Respond to inbound customer calls and direct queries to the appropriate team member
- Contact schools to confirm renewals and follow up on overdue invoices
- Keep accurate notes and update internal systems following calls and interactions
- Provide light administrative support to the team - e.g. preparing simple reports, assisting with customer follow-up tasks, arranging couriers
- Assist with basic office coordination as needed (e.g. mail, supplies, couriering small items)

**Requirements**:

- Availability to work 16 hours per week, with flexibility to increase hours during busy periods
- Previous experience in a customer-facing, call-based or administrative role
- Confident communicator with a friendly and professional phone manner
- Organised and reliable, able to manage multiple calls and appointments efficiently.
- A proactive attitude and willingness to support wherever needed

**Benefits**:

- **Extra paid wellbeing and volunteering leave** - to care for yourself and others
- **Flexible working hours and arrangements**:

- to accommodate for different working preferences and personal situations
- **Employee discounts** - we offer all employee’s access to a wide range of discounts to support their wellbeing, physical, and financial health
- **Learning and development budgets** - Professional opportunities made available to all our teams, so you can continue growing to be the best you
- **Wellbeing policy** - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do ‍ ️
- **Regular social events and conferences** - We celebrate the hard work of our team with regular catered social events and conferences

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