Customer Success Coordinator

2 days ago

Doncaster, Doncaster, United Kingdom ClickView Full time
  • Call and connect with customers to support our Customer Success team
  • Join a friendly, high-performing team for a leading EdTech provider
  • Casual role, 16 hours per week – open to location (remote or Doncaster based)

Why Join Us?

Do you want to shape the future of education? At ClickView, we're on a mission to empower teachers and captivate students through the power of video. We're committed to creating engaging learning experiences that inspire and improve outcomes for students of all ages and backgrounds around the world. Our Customer Success team plays a critical role in ensuring schools feel supported, confident, and successful using ClickView.

The role:

The Customer Success Assistant plays an important part in supporting our UK Customer Success team by helping them stay connected with customers and ensuring appointments and follow-ups are managed smoothly.

A large part of your day will involve outbound and inbound phone calls - reaching out to customers, confirming meetings, following up on invoices, and assisting with general enquiries - helping the team deliver great experiences and maintain strong customer relationships.

This is a hands-on role that suits someone organised, confident on the phone, and proactive in getting things done.

Responsibilities:

  • Handle a high volume of inbound and outbound phone calls, providing clear, friendly, and confident support to customers
  • Schedule and confirm appointments between customers and Customer Success Managers
  • Contact schools to confirm renewals and follow up on overdue invoices
  • Keep accurate notes and update internal systems and CRM (Salesforce) following calls and interactions
  • Assist with basic office and administrative support to the team (e.g. preparing reports, assisting with customer follow-up tasks, arranging couriers)

Requirements:

  • Previous experience in a customer-facing/ call-based role
  • Confident on the phone and enjoy speaking with customers throughout the day
  • Organised and reliable, able to manage multiple calls and appointments efficiently
  • Comfortable using basic computer systems (email, spreadsheets, CRM tools)
  • A proactive attitude and willingness to support wherever needed
  • Availability to work 16 hours per week, with flexibility to increase hours during busy periods

Benefits:

  • Extra paid wellbeing and volunteering leave - to care for yourself and others
  • Flexible working hours and arrangements - to accommodate for different working preferences and personal situations
  • Wellbeing policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do
  • Regular social events and conferences - We celebrate the hard work of our team with regular catered social events and conferences

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