Legal Support Portal Administrator

2 weeks ago

Croydon, United Kingdom Taylor Rose MW Full time

Taylor Rose MW is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their career.

We are seeking a strong administrator who holds strong attention to detail, great customer service and able to work in a busy fast based team. Hours are between 8am and 6pm, this is a trial period of hours working 35 hours per week, 26 days holiday plus Bank Holidays. We offer this role as an office based position.

The Legal Support Portal Administrator is responsible for the processing of LSO tickets and portal tasks to include proof of address, payment on account, verification of ID, signed T&C’s, to ensure sufficient client due diligence. This role plays a significant part in risk management within the firm. It includes liaising with clients and fee earners to successfully onboard clients.

**This role involves but is not limited to**:

- ID Checks
- AML checks
- Data integrity checks
- Conflict checks
- Live status file opening
- File opening Issue resolution
- Answering phone calls from clients addressing their issues using the client portal system
- Responding to online chats from clients supporting their issues using the client portal system
- Working with IT/Dev/external suppliers to address technical issues with the site
- Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system

**Requirements**:

- Acute attention to detail
- Ability to multitask
- A professional, honest, flexible and reliable attitude and approach
- Ability to work in a fast paced, high pressured environment
- Customer focus with a proactive “can do” attitude
- Strong communication skills & ability to communicate at all levels and across all departments
- Able to work within a team as well as independently
- Able to demonstrate initiative, strong work ethic and ability to problem solve
- Ability to prioritise workload
- Willingness to learn new skills and adapt to change
- Have a good understanding of the Microsoft office and case management systems
- Ability to travel to other offices to provide support when required

**Company Core Values**:
**Aspire**:To challenge convention, an entrepreneur with energy for change. To be the best we can be.

**Innovate**: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.

**Integrate**: Bring together people and systems into a cohesive force.

**Commit**: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

**Location**:

- Croydon (preferred)

Work Location: In person

Reference ID: JTDHSNADD

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