Receptionist (Part-time)

1 day ago

Leatherhead, United Kingdom Federation House Hotel & Conference Centre Full time

£23,000.00 FTE

PRIMARY FUNCTION

RESPONSIBILITIES AND DUTIES
- Taking reservations and allocating rooms to guests, delegates and visitors as required
- Checking guests in and out
- To handle incoming and outgoing telephone calls promptly and courteously, ensuring that enquiries and messages are dealt with efficiently at all times
- To develop and maintain effective liaison with other departments (e.g. housekeeping, restaurant and kitchen) and headquarters departments, e.g. learning and development, and Committees
- To administer reservations correctly and courteously
- To ensure that guests are greeted, checked in and allocated rooms promptly and courteously every time
- To adhere strictly to check-in procedures and make sure that the correct address and charge out details are obtained from each hotel guest
- To ensure that newspapers and parcels are delivered to rooms without delay.
- To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times
- To ensure effective and speedy check-out facilities
- To keep all reception areas are clean and tidy at all times
- To ensure maximum security in all areas under this post-holders control
- To reconcile banking and make sure effective financial safeguards are maintained
- To prepare bills and take payment
- To answer switchboard and handle messages effectively
- To help guests with special requests
- To liaise with Housekeeping, kitchen and other departments on relevant issues

Occasional Duties:

- To prepare for and assist at any special functions which may sometimes occur outside normal working hours.
- To report, and where possible take action about customer or client complaints or compliments.
- To report, and where possible take action for any incidents or accidents, fire, loss, theft, damage or other occurrences.
- To attend training courses as directed. Please note that these duties and responsibilities are not exhaustive and may be changed from time to time in line with the reasonable requirements of the Police Federation and as directed by the line manager, on behalf of the General Secretary.

PERSON SPECIFICATION

It is essential that the postholder:

- Has worked within a reception or related role
- Is able to project a professional and positive persona at all times
- Has effective interpersonal and communication skills, can communicate at all levels and can appear approachable to staff and guests
- Has demonstrable organisation skills
- Has a solid and stable background in a hotel environment or a similar front of house role
- Is willing to be hands-on
- Can demonstrate flexibility with regard to shifts and overtime
- Has the ability to use their own initiative, within defined parameters
- Has a high level of spoken English and neat handwriting
- Is able to remain calm under pressure and handle several tasks at one time

It is desirable that the postholder has;
- Working knowledge of computerised reception software
- Experience as a receptionist within a major conference centre or hotel.

Part-time: 2/3 8 hour shifts per week

Hours as required

Mainly weekend shifts available but some week day shifts available if it suits

**Job Type**: Part-time

**Salary**: Up to £23,000.00 per year

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Leatherhead, KT22 7UY: reliably commute or plan to relocate before starting work (required)

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