Receptionist/care Navigator
3 days ago
**About the Role**:
The New Surgery in Brentwood, has an exciting opportunity for a medical receptionist to join our team on a part-time basis for 21 hours per week. You will be working the following hours with a one-hour unpaid lunch break on Monday and Tuesday;
Monday 0800-1700
Tuesday 0800-1600
Friday 1300-1830
This role is to ensure a friendly, helpful and efficient service to the doctors and patients at our busy practice.
The main responsibilities of the role include:
- Answering the telephone and dealing with enquiries in a helpful, tactful manner.
- Care navigation to services we have available to patients both in the practice and locally.
- Making appointments for patients, surgeries and clinics on the appropriate computerised diary system.
- Opening and closing of the clinic premises as appropriate.
- Admin activities as advised by practice manager.
- Other reasonable tasks necessary to fulfil your role and assist with the smooth running of the primary care network.
- Some sickness/holiday cover will be required from time to time.
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Ability to work in a fast-paced environment
- Experience of working with the general public, being tactful and empathic in distressing situations.
- Experience of typing and using Word and Excel.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Experience in General Practice and knowledge of SystmOne would be advantageous but full training will be given.
**About Us**: The New Surgery in Brentwood is part of the Brentwood Primary Care Network (PCN). We work across 2 sites within 3 miles of each other. Our branch surgery, The Brambles is a smaller site and reception staff are required to work across both sites on occasion.
We are a busy practice with 13800 patients. We have a ‘Good’ CQC rating. We are in a good location near to Brentwood high street, with parking available for staff.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
**Disclosure and Barring Service Check
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