Pensions Administration Case Manager

3 days ago

Sutton, United Kingdom ARC Full time

**Job Title/Location**: Pensions Administration Case Manager, Surrey/WFH
- **Salary**: £negotiable + 7.5% bonus (c.£2,600) + pension to 13% (c.£4,500)
- **WFH**: 2 weeks of office based training, then the team are in the office 2-4 days p/m, the rest WFH
- **Requirements**: DC pensions admin experience is absolutely vital. Any DB experience a bonus, you should be well organised, keen to study for the PMI exams and to develop your career
- **Role Snapshot**: Providing support in the completion of case assessments/reviews, helping to fix complex problems, looking into DC rules & regulations, sometimes designing methodology

**An expanding team, lots of opportunities to progress and to learn from other sections within the team, including the data section, business incident section, communications and the remediations section**

**The Company/Dept**: This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new lines of business. The Business IncidentManagement team consists of just under 20 people and they are responsible for resolving and delivering complex remediation exercises and providing technical support to the business.

**The Role**: The purpose of the role is to provide support in the completion of case assessments/reviews and ensure transactions have been processed in line with agreed procedures and regulatory requirements. Where this is not the case, youwould perform the rectification activity required to ensure no detriment exists and communicate this to the customer. The key responsibilities being:

- Support pensions administration rework and remediation activity
- Perform data corrections
- Engage with and communicate outcomes to customers
- Work with colleagues to review risk events and determine downstream impacts
- There will occasionally be a need, to help cover sickness/holidays, to cover for the Phones Team, mixing your normal workload with assisting some customer calls._

**Experience/Skills Required**: Our client is looking for solid DC administration experience over at least 2-3 years. Any DB admin experience would be viewed as a bonus as some schemes are hybrid. You should also be well organised, keen to studyfor the PMI exams and to develop your career.

**Additional Information**: The salary is £negotiable with an average bonus of 7.5% (c.£2,600) and the pension contribution from the company is between 10% - 13% (to £4,500). Key though for us is our clients history of developing people, especiallyat the moment with expansion going on across all areas of the business.

**_The Pensions Administration Case Manager _**_**position is one of a number of vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 25 years ofexperience in this field. Areas of expertise include IFA Administration, compliance, customer services, pensions admin/technical roles, mortgage administration, paraplanners, marketing, underwriters and IT related roles. Check the website and feel free tocall Darren Snell at any time.**_

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