Relief Sales Consultant

11 hours ago

Norwich, United Kingdom Mattressman Full time

Location: Norwich - NorfolkPay Rate: £ 23,000 + OTE Per Year
- Position: Permanent

**Description**:

- Join Our Team as a Relief Sales Consultant

Are you a motivated sales professional with a passion for delivering outstanding customer service? Mattressman is seeking dynamic Sales Consultants to join our team. If you thrive in a customer-focused environment, we want to hear from you

This role will be providing cover to our stores in Dereham, Norwich, North Walsham, Lowestoft, and possibly Colchester on occasion.

**About the Role**:
As a Relief Sales Consultant at Mattressman, you will be responsible for providing our customers with an informed, professional, and ethical experience. Your main responsibilities will include:
Customer Service: Delivering exceptional customer care, managing and resolving queries quickly and efficiently.- Store Presentation: Ensuring the store is clean, presentable, and stocked to the required standards at all times.- Sales: Developing and maintaining both new and existing customer relationships through ethical sales methods and outstanding service.- Telesales: Seamlessly handling telesales calls in addition to assisting in-store customers.- Technology Adaptation: Adapting to new technology to enhance the customer experience.- Teamwork: Working flexibly and collaboratively with the team to ensure smooth operations.- Cash Handling: Carrying out daily cash handling routines with accuracy and integrity.- Compliance: Adhering to data protection policies and updating POS and pricing changes as guided by management.

**What We’re Looking For**:
Sales Experience: A proven track record of performing to target in retail sales, with experience in working to soft KPIs and sales targets.- Customer Focus: Excellent communication and interpersonal skills, with the ability to quickly build rapport and provide exceptional customer service.- Passion & Drive: A passion for sales, enthusiasm for the product, and the ability to inspire and motivate others.- Resilience: Emotional awareness, resilience, and the ability to handle customer queries with tact and empathy.- Active Listening: Strong active listening skills to understand and meet customer needs.

**Why Join Mattressman?**

At Mattressman, we believe in providing a supportive and motivating environment where our team can thrive. As a Sales Consultant, you will play a crucial role in shaping the customer experience and driving the success of our store. We offer:
A dynamic and engaging work environment.- Opportunities for professional growth and development.- A chance to be part of a company that values excellence and customer satisfaction.

Join us at Mattressman and be part of a team dedicated to providing the best in customer service and retail excellence

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