Head of Customer Services
1 week ago
Operating as a member of the senior leadership team, directly managing the customer service team and reviewing and developing the strategic direction of the company.
**Client Details**
A large retail company.
**Description**
- Operating as a member of the senior leadership team
- Review current ways of team working and our customer experience strategy
- Managing the Customer Service and Sales Administration Managers
- Supporting the development of the wider service focused team
- Actively sharing skills and knowledge with the rest of the team, assisting in their development.
- Acting as a client point for high level queries
- Overseeing and undertaking crisis management, as and when situations arise
- Building strong customer/client relationships throughout the team
**Profile**
**Job Offer**
Competitive salary, car allowance/company car + more great benefits.
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