Customer Services Officer

1 week ago

Sittingbourne, United Kingdom Optivo Full time

Salary £25,847 per annum
- Location Sittingbourne, Kent

**What you'll do**

We are looking for a highly personable individual with strong customer facing experience, to join our spirited Resident Services department. You’ll carry out a range of administrative and office support activities supporting the Housing Management team, including word processing, arranging mail merges, updating databases, and other administrative duties. You’ll be a key point of contact and provide a welcoming and helpful service to both internal and external customers. You will need to keep accurate records, set up and maintain office systems and procedures (e.g., filing systems, departmental spreadsheets, databases). You will accurately scan/index all paperwork and incoming post quickly and efficiently. You’ll be given the flexibility of working from home 3 days a week, and the remaining 2 days onsite.

**The role is being offered on 6-Month Fixed Term Contract / Secondment working 36 hours per week.**

**What you’ll need**
- Experience working in an administrative role, using Microsoft Office packages e.g., Word, Outlook, Excel.
- The ability to use a variety of software packages to produce presentations, spreadsheets and databases.
- You’ll be highly customer focussed, and possess excellent communication skills, both face to face and written.
- You’ll be methodical with the ability to prioritise work to meet deadlines.
- You will need a ‘can do’, proactive approach to problem solving, to excel in the role.

**What you'll need**

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

**What's in it for you**

Pension

Life assurance

Healthcare cash plan

Eyecare & dental

Birthday leave

Retailers discounts

Cycle to work

Buy & sell annual leave

Season ticket loan

In-house academy & career development

Flexible working

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