Operational Support Assistant

1 day ago

NewarkonTrent, United Kingdom Juniper Education Group Full time

**About Juniper Education Group **

Juniper Education was formed in June 2019 and is made up of 11 well established acquired businesses solely focusing on the Education industry. Juniper provides a wide range of education focussed solutions to overcome challenges in schools and Multi-Academy Trusts whether it be human, technological, or operational. Juniper’s national network of experts comprising of former headteachers, business managers, senior leaders, data specialists and EdTech professionals understand and support the needs of schools and Multi-Academy Trusts (MATs). 

Juniper is a comprehensive education support service, built on the foundation of helping schools and academies through innovative technology solutions, to go from strength-to-strength. 

Juniper Education are innovators of websites and communication tools that help schools and MATS to do so much more than simply meet Ofsted requirements. From simplifying parents’ evening bookings to sending the weekly newsletter, we provide a range of solutions to exceed customer expectations. Juniper holds the market leading position in this space and the Engagement Division is a strategic area of growth for the Group. 

**Key purpose of job **

To work closely with the production team to ensure efficiency of the service delivery process in line with the company KPIs.

**What are we looking for**

We are looking for a passionate, highly organised team player with a positive outlook and the ability to multitask. You must be confident and be the main point of contact between key project stakeholders and all Juniper internal teams, delivering the best customer experience.

**Key Responsibilities**
- Responsibility for scheduling and diary management for the Project team.
- Responsibility for other administrative tasks towards the service delivery process, responding in a timely manner to requests.
- Liaise with internal teams and provide clear instructions on tasks as required.
- Monitor incoming ad-hoc work, oversee any quotes needed and assign work as appropriate.
- Supporting the production team to ensure smooth customer journey
- Support the investigation of customers' problems, which may be complex or long-standing, ensuring that any customer issues are dealt with calmly and courteously and escalated in line with the company process accordingly.
- Keep up to date with DFE requirements and use this to support your work. 
- Ensure all projects are delivered within the company’s time, cost and quality KPIs.

**Skills and competencies**
- Minimum of 2 years’ experience in administrative or customer service role.
- “First class” customer service skills.
- Ability to communicate clearly, concisely and accurately.
- Highly organised and ability to multi-task.
- Ability to prioritise to achieve deadline in a busy environment.
- Positive, demonstrable ‘can-do’ attitude.

**Salary**: Up to £21,000.00 per year

**Benefits**:

- Additional leave
- Flexible schedule
- On-site parking
- Sick pay
- Wellness programmes
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newark-on-Trent, Nottinghamshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 2 years (preferred)

Reference ID: Operational Support Assistant - Engagement

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