Client Success Executive

**About the opportunity**

Join a fast-growing, high-performing team where your attention to detail and operational excellence will set restaurant partners up for long-term success on the First Table platform. We’re looking for a systems-focused, proactive team player to step into our **Sales Support Specialist** role within the **Client Success** team.

**About us**

At First Table, our vision is simple: to be the first place diners go to book a table.

Proudly established in Queenstown, New Zealand - where our head office is based - we've been leading the charge in the hospitality tech industry for over a decade, with operations spanning New Zealand, Australia, and the UK. The UK is now our fastest-scaling market, having recently launched in Scotland and Nottingham, we are doubling down on building a strong presence and connected team across the UK.

First Table is a dining discovery platform that connects diners to restaurants through their love of food. Through our clever tech, we help restaurants get their night off to a great start and give diners a compelling reason to try somewhere new. It’s a win-win situation. From early bird offers to last table reservations, we make discovering and booking great dining experiences fast, easy, and rewarding.

At the heart of everything we do are our values**:Grow Together**, **Win-Win-Win**, and **Own It**. These guide how we show up for each other, our restaurant partners, and our diners — and they’re a big part of what makes First Table a great place to work.

Learn more about our story here:
**About the role**

This role sits within our global Client Success team and acts as the engine room for new partner success in the UK. You’ll coordinate partner onboarding, ensure data accuracy in our systems, and contribute to process improvements that help us scale. You’ll also act as a bridge between Sales, Account Managers, and our restaurant partners, supporting smooth handovers, operational clarity, and high-quality listings.

Key responsibilities include:

- Collaborating with Sales Managers to gather assets and configure partner listings for launch
- Managing CRM data and onboarding workflows to ensure accuracy and visibility
- Supporting restaurants and team members with platform queries and setup troubleshooting
- Coordinating reviews, admin notifications, and post-launch marketing requests
- Suggesting improvements to processes, templates, and sales support materials
- Working closely with global team members across the UK, NZ, Australia and Philippines

**What you’ll bring**
- 1-3 years in a support, operations, or coordination role within sales, customer success, or tech
- Experience working with CRMs (e.g., HubSpot), productivity tools, or task platforms
- Strong attention to detail and organisational skills
- A calm, solutions-focused mindset with excellent communication skills
- Ability to work independently, juggle priorities, and meet deadlines
- Bonus: experience in hospitality, SaaS, or a platform-based business

**Why you’ll love working with us**
- Remote-first, but never remote-feeling — especially if you’re near London, where we have a strong presence and teammates who love connecting in person
- As we scale our UK operations, you’ll play a hands-on role in shaping our systems, tools, and partner experience model, your input will matter.
- You’ll be part of a high-trust, high-collaboration team that values ideas, precision, and shared wins.
- Free First Table bookings as a team member perk - perfect for fellow food lovers.
- We recognise great work, with team-wide recognition shoutouts, referral incentives, and regular opportunities to celebrate wins.
- Being part of a purpose-led, award-winning brand that champions exceptional dining experiences and values creativity, collaboration and growth.

**What’s next?**

If you’re organised, proactive, and passionate about helping others succeed, we’d love to hear from you.

**Things to keep in mind**:

- We’re aiming for an early to mid-October start date
- You’ll need to have existing rights to work in the UK to be considered for this role.

Pay: £36,000.00-£38,000.00 per year

**Benefits**:

- Employee discount
- Work from home

Application question(s):

- What are your salary expectations?

**Experience**:

- support, operations or coordination: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

**Location**:

- London (preferred)

Work Location: Remote