Client Success Executive

3 days ago

London, United Kingdom RGH-Global Full time

**Client Success Executive** London, UK

**Company Description**

Intent.ly is on a mission to change the customer success landscape in a more positive and measurable way.

Our goal is to help brands and website owners reach their earnings, acquisition and delivery potential through engaging their own website audiences more effectively.

This success is realised thanks to intent.ly’s portfolio of technology solutions ranging from exit-intent overlays, browser notifications and dynamic engagement tools.

intent.ly is seeking a client success executive to join their London-based client success team.

A typical day will involve closely monitoring your portfolio, being proactive to spot under-performing clients and putting technical steps in place to turn this around. As a 'frontline’ employee you’ll be handling direct client requests, ensuring a timelyresponse and positive solution.

Equally, you’ll be expected to reach out to your portfolio with our growing list of new tech features, generating buy-in from the client to run exciting campaigns with us. This will lead to you producing regular reports and reviews of campaigns back to theclient along with recommended improvements and revenue projections, turning you into a skilled client 'consultant’ in time.

**Role overview**

A Client success Executive is responsible for client retention and revenue generation across a portfolio of managed and optimised local and international clients.

A Client success Executive helps own the client relationship and is responsible for developing and deploying tactical initiatives for our managed client portfolio. Commercial awareness, negotiation skills and the ability to help identify and drive businessdevelopment opportunities are some of the key skills that we look for in this role.

Client success Executives work closely with our sales team to ensure smooth transitions at the launch of a campaign and continued support in developing their client’s activity alongside the Client success Managers.

**Who are we looking for?**

As per the nature of digital marketing, existing knowledge of Google Suite range will also be beneficial, however training will also be provided.

**RGH Global are providing a Talent Acquisition Solution to Intent.ly and therefore no agencies are required and all direct applicants will be referred to RGH Global.

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