Dental Complaints Service Officer

5 days ago

London, United Kingdom General Dental Council Full time

**Salary: £33,081 - £38,918 per annum pro rata**

**Location: London**

**Contract: Permanent**

**Hours: Part time 28 hours per week**

This is an exciting opportunity to play a key role within our busy Dental Complaints Service (DCS), helping to resolve complaints relating to dental care, protect patient safety and maintain public confidence in dental professionals.

As a Dental Complaints Service Officer, you will help to facilitate the resolution of complaints raised to the DCS, by providing information and support to patients. You will mediate complaints in an impartial, fair and informed manner to secure mutually agreeable outcomes.

**About you**

You will provide experience of working in a complaints resolution or customer service role at an operational level, whilst delivering a high-quality service. You will need excellent communication, listening and negotiating skills, along with demonstrable empathy, tact and discretion when discussing sensitive issues.

Strong organisational, analytical and team working skills are essential, as well as proficiency with the MS Office suite and experience of using a CRM database.

**About us**

Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education.

Our work matters and so do our people. We are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words, they are what makes our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them.

**Benefits**:
To reward you for your hard work and commitment, we offer an attractive benefits package that includes:

- Pension contributions up to 10%
- 25 days’ annual leave (plus bank holidays)
- 28 days holiday after 2 years of service
- Life assurance and income protection
- Staff discounts

**How to Apply**

**Please no agencies unless instructed otherwise.**
- The GDC is committed to equality and diversity. We encourage and support the recruitment, retention and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds._

**Job Types**: Part-time, Permanent

**Salary**: £33,081.00-£38,918.00 per year

Work Location: In person

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