Head of Facilities Operation Eu/la

**Company**
Munich Re
**Location**
London, United Kingdom

Together we develop and deliver Real Estate Services for Munich Re working environment locally and globally to support sustainable transformation and business success.

We seek an experienced and dynamic professional to develop and lead **Facility Operations** across its **Europe and Latin America** region with focus on UK and Ireland. Based in **London**, this strategic role is pivotal in ensuring operational excellence, aligning facilities management and services with corporate objectives, and delivering superior services to Munich RE’s stakeholders.

Facility Operations comprises facility management, food & beverage, corporate security and hospitality and. The role reports directly into the Head of Real Estate and Services EU/LA based in Munich.

**About the role**:
**Key Responsibilities**:
**Leadership & Strategy**:

- Develop and implement the regional facility operations strategy, ensuring alignment with Munich Re’s global objectives.
- Oversee day-to-day facility operations in UK and Ireland across a diverse real estate portfolio, ensuring operational efficiency and excellence.
- Oversee the wider region of Europe and Latin America (Governance and Steering)
- Determine Facility related outsourced service needs/requirements and develop a regional strategy to oversee the contracting for all significant out-sourced operations and service delivery management including but not limited to maintenance, housekeeping, grounds, food services and security
- Implement globally aligned regional security, BCM and ESG strategies, concepts and guidelines and seek to continuously improve the maturity level to build an effective and efficient security environment.

**Operational Oversight**:

- Manage end-to-end facility operations, including maintenance, sustainability initiatives, workplace services, and vendor management.
- Ensure compliance with local regulations, corporate policies, and health & safety standards across all sites in Europe and Latin America.
- Review and streamline regional and local BCM/Crisis Management organization including implementation of relevant processes and EMT test/exercises

**Team Management**:

- Lead, mentor, and develop a regional team of up to 15 facility managers based in different locations across UK&Ireland, admin and support staff, fostering a high-performance culture.
- Collaborate with cross-functional teams to implement best practices and optimize workflows.

**Financial Management**:

- Drive cost efficiency by managing budgets, controlling expenses, and overseeing service contracts.
- Monitor and report on key performance indicators (KPIs), ensuring cost-effective and quality facility operations.

**Sustainability & Innovation**:

- Promote green building initiatives, energy efficiency, and sustainability practices across the portfolio.
- Introduce innovative technologies and solutions to enhance facility operations and employee experiences.
- Ensure global ESG strategy alignment and support roll out within the region, as well as support regional ESG reporting requirement

**Stakeholder Engagement**:

- Serve as the key liaison between local teams, service providers, and Munich Re’s leadership in Europe and Latin America.
- Collaborate with regional network of office managers across the region to enhance and optimize facility operations inclusive of simple construction/renovation projects, capital replacements, requirements and specifications characterizing Munich Re workplaces for the future
- Manage Service Level Agreements with stakeholders across the entire region
- Communicate regularly with the Head of Real Estate and Services EU/LA to align strategies and share progress updates.

**Competencies**:
**Drives engagement (we think big)** - you create a climate where individuals understand team commitments and the Company ambition. They understand how their role contributes to both and you create an environment where they feel motivated and inspired.

**Values differences (we lead the ‘we’)**- you recognise the value that different thoughts, generations, cultures and experiences bring to your team, business unit and wider across the Group. Thus, ensuring that team dynamics are diverse and inclusive.

**Balances stakeholders (we grow with our clients)** - you can anticipate and balance the needs of multiple stakeholders (internal and external), prioritising effectively, challenging appropriately and ensuring value is provided.

**Situational adaptability (we care and dare)** - you recognise the need to be flexible and adapt your approach depending on the situation. You lead with empathy, whilst appropriately identifying when to take a stand against complacency and conformity.

**Develops talent (we care and dare)** - you develop talent to meet both their personal and professional goals, but also the organisation’s goals, identifying opportunities and supporting managers in your team to develop their direct repo