Pacs Support Officer

1 week ago

London, United Kingdom Onewelbeck Full time

**Overview**

**Responsibilities**
- Act as the first point of contact for any imaging related queries, incidents and service requests, triaging calls, resolving issues and supporting users endeavouring toward first time fix.
- Maintain a good working knowledge of computer equipment and to provide first line support for these items where appropriate. This will include a variety of computer peripherals, such as voice recognition headsets and microphones.
- Be expected to provide Imaging systems support as and when required.
- The post holder will take every opportunity to learn, develop and maintain a good working knowledge of Imaging IT Systems.
- Assist with the upload and download of patient images on to CD’s/via IEP and other PACS systems upon request.
- Assist with upload of patient images on to IEP and other platforms such as CIMAR and other health portals for completion of patient journey through imaging and Diagnostics.
- Adhere to the Data Protection Act and protects the confidentiality of patients, relatives and staff within the guidelines set out by this Act.
- Work from a list of calls/incidents, taking ownership for resolving specific calls (escalating where necessary), carrying out routine housekeeping and system maintenance.
- As a part of a team to support many users from a wide range of disciplines with varying levels of IT knowledge and skills.
- Record and document day-to-day maintenance and faults via the appropriate mechanism for the given supplier.
- Throughout all contact with users, it will be necessary for the post holder to take all reasonable steps to understand their workflows and operational requirements to enable effective support to be delivered.
- The PACS / RIS Officer will plan and manage their own work under the guidance of the Centre director of Imaging and Diagnostics and will support in the prioritisation of assigned complex tasks to meet organisational requirements, including following up on on-going tasks and chasing responses from other users.
- A flexible attitude and the ability to multitask and have a flexible approach to working patterns to meet the continuing needs of the service.
- The post holder will be asked to develop protocols and propose changes, where necessary, which impact across the Centre for the use of Imaging systems.
- Engage with audits when required.
- Take responsibility for own actions.
- Act in a professional and courteous manner at all times.
- To work effectively under pressure.

**Job Types**: Full-time, Permanent

Pay: From £27,500.00 per year

Additional pay:

- Yearly bonus

**Benefits**:

- Bereavement leave
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday

**Education**:

- Certificate of Higher Education (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 03/03/2025

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