Band 3 - Booking Administrator, Cardiology

5 days ago

Watford, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full time

We are looking to appoint a motivated individual to join our Cardiology Administration Team. We are a friendly team fulfilling a vital front line service.

The hours advertised are required to cover service needs. The hours for this vacancy 37.5 hours per week. The individual will be able to cover both Watford General Hospital and Hemel Hempstead Hospital.

It is essential that this work is carried out accurately and efficiently as it is important that the patient experience is a positive one at what can be a very worrying time.

You must be able to demonstrate that you have the necessary organisational, administrative and communication skills, the ability to work under pressure and using your own initiative, as well as excellent telephone skills.

This is a varied role and the post holder must be able to flexibly provide cover across sites.

Using the referral management centre where new patient referrals are registered onto our hospital patient administration system per day.

Our busy reception desks dealing with patients face-to-face, ensuring they are booked in and directed to the appropriate waiting areas.

Handling large volumes of calls, calling and agreeing outpatient appointments with patients as well as dealing with other appointment related queries.

There has never been a more exciting time to join West Hertfordshire Teaching Hospitals NHS Trust Major redevelopment works are planned as part of the New Hospital Programme. These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.

The trust has recently gained ‘teaching hospital’ status which reflects the dedicated work of many teams and individuals who have set the standard for delivering high quality training, learning and education at all levels of the workforce.

We are a flexible working employer

At West Herts we recognise the importance of a good work life balance and the ability to work flexibly. We are delighted to offer a variety of flexible working options for all staff. Please check out our web page for more information.

We encourage and welcome people with disabilities. If you need help, please ask.

To ensure that new and follow up appointments are booked and appropriate letters generated and that reports/outcomes are circulated to referring clinician.

To maintain patient’s case notes and other documentation in good order and ensure notes, letters and results are promptly filed in the correct places.

To maintain efficient administrative systems within the office environment to contribute to smooth running of the service liaising with secretaries, physiologists, wards, clinic clerks and other departments.

To deal with all telephone enquiries from GPs, patients and relatives in a courteous and diplomatic manner and to ensure that appropriate messages are passed onto the relevant staff in a timely fashion.

Any other appropriate administrative duties as requested in order to flexibly meet the needs of the service

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