Customer Service Administrator

7 days ago

Cirencester, United Kingdom Siamo Group Full time

We here at Siamo Recruitment are looking for a Customer Service Administrator to join our client based in South Cerney. This vacancy is a temporary - permanent position for the right individual. With our client growing successfully this is an exciting time to join.

Supporting a range of departments and reporting to the Customer Service Manager this is an excellent position to effectively support the business and progress accordingly.

The role:

- Monday - Friday 08:30am - 17:00pm
- £11.28 PER HOUR
- Parking onsite

This Customer Service Administrator role will have the following responsibilities:

- Processes small works orders including spare parts purchases
- Responsible for taking and arranging call outs and sending any parts required for repairs.
- Process warranty claims
- Backlog follow-up: controls and processes manually review orders for status
- Generate customer invoices
- Ensures the update & accuracy of data in CIMSA (customer, sites, contacts )
- Manages stock movements in coordination with logistics and despatch
- Filing
- Assist in answering the telephone for whole company
- Cover holidays for other members of the team
- Additional tasks as required in line with department/company strategic goals
- Minimum GCSE in Maths and English or equivalent
- Essential - Computer literate - Microsoft office - word/excel
- Useful - ERP environment (LN, CIMSA or equivalent)
- Essential (minimum 2 years) - customer service
- Useful - knowledge of accounting invoicing/sales administration
- Numerate and attention to detail
- Good communication skills
- Data entry in external customer database
- Experience in customer service, sales administration and order processing role in similar

Organisation.

**Job Types**: Full-time, Permanent, Temp to perm

**Salary**: From £11.28 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Cirencester: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 3 years (preferred)

Work Location: One location

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