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Customer Service Administrator

2 weeks ago

Cirencester, United Kingdom TipTopJob Full time

TipTopJob Cirencester, England, United Kingdom Location: Cirencester, GL7 6JS Salary: GBP 24,215 – 27,319 p/a (fte) Vacancy Type: 16 hours per week on a rota, including evenings, weekends, and bank holidays Job Overview The Royal Agricultural University is looking for a dedicated and enthusiastic Customer Service Administrator to join our team. You will act as the welcoming face of the University and provide essential support across reception and conference functions. Responsibilities Serve as the first point of contact for visitors, students, staff, and contractors, greeting guests and managing calls and emails. Respond to day‑to‑day queries with a friendly, professional manner. Monitor and manage security systems including CCTV and fire alarms. Help maintain health and safety protocols and liaise with Estates and IT to support car parking and access control. Handle incoming and outgoing mail, maintain first aid supplies, and coordinate emergency procedures when needed. Assist with conference and Bed & Breakfast reservations, provide internet access information to guests, and support internal and external events. Arrange transport, manage lost property, and occasionally lead site tours for visitors. Work closely with the Customer Services Team Leader and support colleagues when required; flexibility and team spirit are key. Qualifications Good standard of general education (GCSE level including literacy and numeracy). Excellent communication skills and a confident telephone manner. Experience in a customer‑facing role. Comfortable using Microsoft Office. Ability to work on your own initiative with a proactive, problem‑solving approach. Shot Gun licence required; full training and support will be provided. Benefits Friendly and collaborative working environment. Opportunities for personal development and career growth. Competitive salary and staff benefits package. Satisfaction of helping make the University a welcoming and well‑run place for all who visit or live and work here. Application If you are interested in joining us and making a real difference to the RAU experience, visit rau.ac.uk/about:rau/work:for:us to find out more and apply. Closing date: 8 December 2025 Interview date: 18 December 2025 The Royal Agricultural University is an equal opportunities employer RAU and we welcome applications from candidates of all ethnic backgrounds. #J-18808-Ljbffr