Welfare Rights Adviser

5 days ago

London, United Kingdom London Borough of Camden Full time

**Salary**:£40,911
**Grade**:Level 3, Zone 2
**Location**:5 Pancras Square, London, N1C 4AG
**Contract Type**:Permanent
**Hours**:36, Full Time
**Closing date**: Sunday 13th July 2025; 23:55
**Online interviews will take place on**:Thursday 17th July between 9am and 5pm and Friday 18th July between 9am and 5pm

**About Camden**

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

**What You’ll Be Doing**

As a Welfare Rights Adviser at Money Advice Camden, you'll provide high-quality support to residents in need, helping them claim the benefits they're entitled to. You'll work collaboratively with your team to manage complex cases, conduct benefit checks and appeals, and build strong relationships with colleagues. You'll be part of a team that prioritizes customer-centric service and continuous improvement, working together to reflect on approaches and propose new ones when needed. This role will make an immediate difference for vulnerable members of our community, and you'll be part of a dynamic team that works openly and collaboratively to drive positive change.

This post is exempt from the Rehabilitation of Offenders Act and will require a DBS.

**To view the Job Profile, please copy and paste the below URL into your browser**:
**All About You**

As a highly experienced welfare rights adviser, you'll bring a deep understanding of benefits, welfare reform, and related laws to the role. With strong analytical and numeracy skills, you'll be able to assess entitlement, conduct better off calculations, and make informed decisions. You'll be trained by a reputable organization and motivated to support vulnerable individuals with empathy and a desire to make a difference. You'll also have a strong understanding of community resources, including statutory and VCS provision, and existing relationships with Camden VCS groups will be an asset. With the ability to make decisive judgments under pressure and lead in sensitive situations with empathy and integrity, you'll be an invaluable asset to the team.

**What We Offer**

At Camden, you’ll receive a host of benefits including:

- 27 days annual leave for new starters, rising to 31 days after 5 years
- Local Government Pension Scheme
- Flexible working opportunities;
- Interest free loans
- Access to our incredible staff networks
- Career development and training
- Wellbeing support and activities

**Inclusion and Diversity**

**Anonymised Application** - _in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias._

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