Associate Director

1 day ago

Edinburgh, United Kingdom Moody's Investors Service Full time

The Cloud Client Service Specialist will work on different facets of the Cloud operations function, as a member of a global OPS team for the Insurance Business Unit.

He or she will support the production and development environments. This includes both internal tasks - providing support to internal employees - as well as responding to client tickets and troubleshooting production issues.

Responsibilities include:

- Manage the day-to-day running of the Client Services & Support Specialist function in conjunction with Client Services Support Managers in other global regions.
- Primary point of contact for users of Moody’s insurance software, manage and prioritize inbound requests to provide timely resolution for end-user reported problems in line with our SLAs.
- Coordinate and train new staff members on how to respond to client inquiries and handle new or difficult issues.
- Understand and explain complex cloud solutions to our clients and provide constructive feedback to the sales and product groups regarding client needs and opportunities.
- Manage and escalate requests appropriately, both within Cloud Ops and to other departments or third party vendors, while maintaining ownership of the client interaction.
- Analyze data to ensure compliance with performance metrics and preparing management reports.
- Implement procedural enhancements to improve client experience and quality in service delivery.
- Knowledge of current cloud technologies - in particular, Azure and AWS
- Knowledgeable of Windows Operating System
- Basic knowledge of containers / virtualization, such as Docker, Kubernetes
- Excellent communication and interpersonal skills - able to work effectively with clients, peers, and business/IT management.
- Strong analytical, problem-solving, and troubleshooting skills.
- Ability to work under pressure to meet tight deadlines.
- Willingness to learn, a can-do attitude, and motivated to succeed and grow.
- Ability to work with remote team members, fluent in English

LI-HR1

Insurance

Our team’s approach stands out from our competitors. We take our expertise and find ways to package it into a product which offers our customers standardized solutions. The core of our business today is delivering actuarial modelling to insurers. We provide timely insight with control and consistency, enabling effective decision-making, and reducing operational risk and cost. Our diverse team of actuaries, software engineers and product managers are committed to maintaining high-quality customer engagement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

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