Customer Service Assistant

**Join our Marketing team at Howarth Timber & Building Supplies, based in Wakefield**

With a strong commitment to customer satisfaction and innovation, we are looking for a dedicated Customer Service Assistant to join our dynamic Marketing Department covering maternity leave on a **Fixed Term Contract until the end of June 2026**.

If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we would love to hear from you

**Putting people at the heart of what we do**

With 185 years’ trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.

With a nationwide network of 36 branches supplying timber, building and plumbing and heating materials, kitchens, bedrooms and bathrooms and a dedicated manufacturing division supplying timber engineering services, the Howarth Timber Group is focused on providing market leading choice, quality, service and value.

Built on a passion for service and people, we strive to set the highest standards in the quality of our products, in the continuity of supply and in every aspect of customer service and support. Quality products and processes are what drive our passion, but people are central to everything we do and it’s thanks to our loyal workforce that we’ve built a strong and successful business.

**What does it mean to be a Howarth Timber & Building Supplies Customer Service Assistant**

You will also complete all daily K8 Administration (i.e. daily banking, order processing, refunds if needed (branch and dept) and invoices) and be involved in competitor research, ie. Price comparison and UX on competitor websites within our industry.

**Customer Service Assistant role responsibilities**
- Replying to and directing social media enquiries
- Liaising with users with website issues
- Live web chat liaison
- Making outbound calls to customers
- Organising deliveries where applicable
- Taking credit/debit card payments over the phone
- Placing online orders
- Logging and forwarding quotations from customers
- Processor and gatekeeper for company complaints
- Daily banking and cash analysis
- Processing orders, invoices, credits, goods receiving, and refunds in K8
- Complete online training modules as required

**What are the requirements to be part of our team?**
- Excellent customer service skills and experience; knowing what great service feels like to our customers is really important to us
- Excellent telephone and all-round communication skills
- Strong proficiency in written English
- Good PC skills including Microsoft Office.
- Full UK Driving Licence (desirable)

**Why choose Howarth Timber & Building Supplies for your next role?**

Howarth Timber is a family-owned company valuing all colleagues, with a desire to provide colleague benefits that are truly valuable. Benefits include, but are not limited to:

- Competitive salary
- 31 days’ holiday, inclusive of Statutory Bank Holidays
- Opportunity to buy up to 5 additional days’ holiday per annum or sell up to 3 days’ holiday per annum
- Contributory pension scheme
- Company sick pay
- Employee Assistance Programme, (inc 24/7 helpline, remote GP appointments, counselling sessions, legal, debt and life management advice line)
- Benefits Hub (inc discounts on gift cards, travel, cinema tickets, amongst others)
- Colleague Merchant Branch discount
- Opportunity to participate in a volunteering role for one working day per year - fully paid by the Company
- Excellent training and development

**Job Types**: Full-time, Fixed term contract
Contract length: 12-13 months

Pay: £25,400.00-£27,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Paid volunteer time
- Sick pay
- Store discount

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- Are you available to work full-time, Monday to Friday inclusive?

Work Location: In person

Application deadline: 16/05/2025