HR Services Assistant

The Human Resources department, within Yorkshire Ambulance Service NHS Trust, have a number of exciting opportunities both permanent and fixed term, to join our HR services team.

Working as part of a team you will play a key role in managing HR administrative processes across all HR Operational elements, working in a timely manner and often to tight deadlines. You will also be required to support other HR areas as well as supporting the HR Services Team Leader and supporting project meetings.

Interested in joining our team? If you feel you meet the above criteria and are passionate about providing good customer service, we would really like to hear from you.

**Duties include**:
To provide a customer focused and effective Human Resource service for the Yorkshire Ambulance Service.

To provide administrative support for the employee relations team.

To offer HR support and administrative tasks relating to the delivery of a professional, customer focused HR service for the Trust.

Support the production of timely and accurate information.

Our organisation continues to work under enormous strain, dealing with Covid related calls, as well as rising levels of other incidents as the country emerges from lockdown. There has never been a more urgent, exciting or rewarding time to join the NHS. Having provided an initial response to the challenges of the Covid-19 pandemic, we must now ensure it continues to protect patients and staff from Covid whilst establishing ‘business as usual’ under the ‘new normal, but better’ landscape.

We embrace change and are always looking for better ways to do things, whether that's supporting our Armed Forces into employment, or seeking to make our organisation more inclusive, we always have exciting work to take part in and bring your experience to for the benefit of our patients, and each other.

To be successful in this role you must have excellent communication skills, be able to develop strong working relationships and have the ability to prioritise a demanding workload in order to meet strict deadlines.
- Provide efficient, effective and customer focused first line HR

advice and transactional/administrative services as set out in
relevant department, organisation and NHS policies and
procedures.
- Process change forms and ensure all changes are entered onto

ESR in a timely manner and that revised statements of terms and
conditions and/or amendment to contract letters are issued within
agreed timescales
- Administer all necessary post-employment checks e.g. DBS,

professional registration, driving licence etc. ensuring adherence to
Trust HR procedures, NHS Employment Checks Standards and
relevant legislation
- Direct more complex queries to the appropriate HR Business

Partner ER advisor
- Ensure that a positive impression of the organisation is given in all

interactions that the team has with customers. This means
ensuring that there is high quality, customer focused
communication with line managers and individual employees.
- Open departmental post and distribute as appropriate.
- Ensure all filing - paper and electronic - is kept up to date and filed

appropriately.
- Provide administrative support to the HR Services Manager and

Head of HR Services in the performance of their duties.
- Answer all Human Resource incoming telephone calls and provide

an appropriate response to enquiries. Log the details of calls and
advice given so themes can be identified and areas improved
- Assist in the provision of information for Board Reports; Annual

Reports; Workforce Plans and outside agencies etc.
- Arrange and attend departmental meetings, grievance and

disciplinary hearings, etc. as required.