Customer Service Advisor
6 days ago
Nella Cutlery Services are currently looking for a Customer Service Adviser to start in a full time role within our close knit customer service team. This is a varied and exciting opportunity which will suit someone with strong customer service skills and previous experience working in an telesales reception or office type environment.
Nella Cutlery is a family run business established over 120 years ago in 1901, the company provides a bespoke specialist knife sharpening service, chopping board resurfacing service and catering equipment to professional businesses of all sizes, we are the premier company in our field and proud suppliers to a consistently expanding customer base.
**Title**: Customer Service Adviser
**Location**: Orpington, Greater London
**Pay**:£27,040 (£13p/h) + Opportunities for commission and bonus schemes
**Hours**: Full Time, Monday to Friday (8:30am - 5pm)
**Duties include**:
- Responding to customer enquiries in a timely and professional manner
- Liaising across departments to resolve customer issues and ensure smooth customer orders
- Updating customer information in the company database
- Taking customer orders
- Setting up new customers and up-selling where possible
- Providing information about new and existing products and services
- Tracking and processing new orders
- Making sales and processing payments, when necessary
- Performing general administrative tasks as necessary
**Experience**:
- Experience of working within an office based customer service or telesales background would be strongly beneficial
- A proven track record of working efficiently and accurately with strong attention to detail
- A background in Customer Service would be beneficial but is not a prerequisite
- Strong IT and computer skills including Microsoft office
- An excellent telephone manner
**Job Types**: Full-time, Permanent
Pay: £25,000.00-£27,040.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Schedule:
- Monday to Friday
- No weekends
**Experience**:
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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