Duty Officer

**Salary**

Grade 6 - £28,142 - £31,022 pro rata

**Contractual hours**

16

**Basis**

Open Ended

**Job category/type**

Leisure

**Job reference**

REQAA6655

***THIS POST IS INTERNAL ONLY***

This is an open ended vacancy required for 16 hours per week.

**Exciting Leadership Opportunity - Duty Manager / Duty Officer**

**Crymych Leisure Centre**

**Pay - £28,142. to £31,022**

**16 hrs per Week**

**26 days Holiday plus 8 Bank Holidays**

Grade 6 - £28,142 for 16 hours per week equating to £12,169.51 pro rata.

We are looking for a dynamic, committed Duty Manager to join our management team at Crymych Leisure Centre — a vibrant, multi-activity hub set against the stunning backdrop of West Wales’ Pembrokeshire coast.

Living and working here offers the best of both worlds: the satisfaction of a fast-paced, people-focused leadership role and the lifestyle benefits of one of the UK’s most beautiful coastal regions.

**The Role**

As a Duty Manager, you will be at the heart of our operation, leading a diverse team to deliver exceptional customer experience at every turn. From motivating staff on the poolside to ensuring the smooth running of the sports hall and fitness studios, your leadership will set the tone for the whole centre.

You will combine strong organisational skills with an approachable, hands-on style — giving clear direction, offering practical support, and inspiring your team to go the extra mile. No two days are ever the same, and you will thrive on variety, quick thinking, and the pride that comes from seeing your team succeed and customers leave happy.

**Key Responsibilities**
- Lead and inspire the daily operations team, ensuring every customer enjoys a safe, welcoming, and high-quality experience.
- Actively monitor staffing levels, arranging cover when needed, and managing rotas efficiently.
- Be visible and approachable—tour the facility regularly to check standards, support staff, and address issues promptly.
- Handle customer enquiries that require managerial input, ensuring a positive resolution.
- Work closely with the Operations Manager to address maintenance needs.
- Ensure Health & Safety compliance at all times.
- Serve as a main key holder, including opening/closing duties and emergency call-outs.

**What We Are Looking For**
- A confident, people-focused leader with a proven ability to motivate, guide, and support teams in all roles.
- Passionate about customer satisfaction and creating memorable experiences.
- Experience in the leisure industry, ideally at Duty Manager or Supervisor level.
- Holds (or willing to train for) NPLQ and Pool Plant Operators qualifications.
- Flexible and adaptable—able to work earlies, evenings, weekends (one in four), and bank holidays.
- Willing to relocate to or already living in the area.

**Why Join Us?**
- Be part of a friendly, professional team
- Play a key role in shaping a positive, customer-first culture.
- Opportunities for training and career development.
- Generous holiday allowance (26 days plus 8 bank holidays)and membership in an excellent local authority pension scheme
- Enjoy the lifestyle of Pembrokeshire’s spectacular coastline.

**The successful applicant will have previous experience of working in a leisure complex and will hold a relevant Life Saving qualification (NPLQ or equivalent).**

**Please refer to the job description above for more details on this vacancy and the person specification.**

**Employment Checks**

**Safeguarding**

Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Council’s Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.

This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of, the Council.

**Support & Additional Info**
- Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.