Customer Service

24 hours ago

Leicester, United Kingdom Flogas Britain Ltd Full time

**Customer Experience Advisor**
**Leicester**

**Starting salary of £20,700 rising to £22,200 after 12 months + Bonus (£1,800 per annum) + Overtime**

**Hybrid working available after initial training period.**

In return we are rewarded with training and development that helps us develop our careers and skills.

As a Customer Experience Advisor you are the first point of contact for our customers and you’ll be responsible for:

- Managing inbound and outbound calls
- Handling questions about gas delivery through to helping make payments and identifying opportunities where you can add value by providing additional services
- Investigating issues and challenges for customers and taking ownership for solving problems
- Liaising with internal Flogas departments
- Managing your own day and ensuring you are organising and prioritising your own time
- Remaining resilient when dealing with challenging customers and situations
- Working with your team and helping each other when needed

**About you**

We have fantastic training and supportive managers, and who you are is more important than what you’ve done. We’re keen to hear from you, if you are looking to work in a customer orientated role and:

- Have experience in a role that involves you working with customers, solving their problems; managing difficult and challenging situations and conversations
- Can demonstrate how you thrive in a busy environment and work well under pressure
- Are comfortable on a computer (MSOffice and databases)

That said, if you’ve got experience working in a telephone based Customer Service role, great, we can certainly use someone that can hit the ground running so we’d love to hear from you too.

**Hours**
37.5 hours (if full time)

**Benefits**
- Holiday 25 days plus bank holidays
- Access to dedicated benefits site offering hundreds of discounts scheme & cashback at retailers/restaurants
- Death in Service
- Contributory pension scheme
- Bonus (OTE £150 per month)
- 24/7 free and confidential support and assistant line
- Health Plans and Wellbeing Support

**The Company**

Flogas is a leading supplier of domestic LPG (Liquefied Petroleum Gas) who have more than 35 years’ experience providing reliable, affordable energy solutions to homes across the UK. It is a highly successful business that places its people at the heart of the organisation. Join us, and you’ll put all your talents to good use developing your career with a growing national brand.

At Flogas we are an equal opportunities employer and are committed to ensuring our colleagues feel engaged, motivated and proud to work for Flogas.

**Job Types**: Full-time, Permanent

**Salary**: From £20,700.00 per year

Schedule:

- Monday to Friday

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