Fleet Controller

Zenith is the UK’s leading independent leasing, fleet management and vehicle outsourcing business.

We offer fully outsourced fleet management solutions for all types of vehicles including motorbikes, cars, vans, trucks and specialist vehicles, a unique service proposition in the industry. Our people are extremely important to us. We don’t just focus on what we do. We care how we do it.

**Why Zenith**:
Our people are our business, that’s why we invest in the best people to deliver the best service. The wellbeing, training and development of our employees is of utmost importance. Did we mention we’ve been awarded a Times Top 100 ‘Best Companies to work for’ accreditation for four consecutive years?

We pride ourselves on working in an industry-leading business, ensuring that our employee experience is a priority and striving to provide customers with the best of the best.

Our values were chosen by our employees in 2011, and every day since we’ve been proving them through our actions. On paper they’re just words, but they’re far more powerful than that - they underpin our whole company ethos and reflect the best of what we do:
Innovative, Passionate, Agile, Proud, Driven, Honest.

**The role**:
Our Fleet Controllers are actively committed to Zenith and its Customers by proactively managing the day-to-day provision of cost-effective vehicle maintenance, to ensure that vehicle breakdowns, defects and repairs are managed on a best cost/quality basis. To ensure that such incidents are expedited in the fastest manner possible and the vehicle is returned to service without undue delay.
- Ensure the recording of all defects, breakdowns, VOR and tracking information by updating SQL with relevant and accurate information to set deadlines
- Ensure the correct Supplier attends both breakdowns and defects with respect to faults covered by Warranty/R&M/Contract Maintenance etc. If/when recovery is required ensuring that the correct recovery agent is used
- Being mindful of each Customer’s service contract obligations/operating requirements and reacting appropriately within agreed guidelines, to each vehicle event, whilst ensuring all legal protocol, within your control, is adhered to
- Making sure all repairs are carried out and are executed in a timely and cost-effective manner with minimum disruption to the Customer and constant communication is made with both Supplier and Customer through to work completion
- To ensure that all costs are accurately checked, challenged and accrued on SQL, noting all savings made and where necessary source cost effective new and used parts to assist Suppliers and alleviate vehicle downtime
- In partnership with the operational teams, ensure the Customer’s fleet is being proactively managed, ensuring that suppliers are being challenged and the VOR is minimised
- Liaise with suppliers advising on various and often complex maintenance issues, managing and scrutinising subsequent diagnosis, repair time and costs
- To ensure excellent communication from outset to conclusion of each vehicle event (breakdowns, defects, general repairs etc); advising the Customer of each option available, estimate of costs and any corresponding vehicle downtime; and obtaining authority to complete repairs.

**The benefits**:

- Salary ranging from £25,500 - £27,500 DOE
- Annual, company bonus of £1,900 (performance based)
- Remote/Hybrid working (our team work 1-2 week from our offices)
- Private medical care
- Excellent pension scheme
- Access to our company GP
- 24 days of annual leave, plus bank holidays, plus your birthday off
- Various employee discounts such as TechScheme
- Casual dress in office
- Experience from within a busy HGV maintenance control room environment
- Knowledge and understanding of the commercial vehicle fleet industry
- Use of fleet management software
- Self-Development
- Building and Maintaining Relationships

**Job Types**: Full-time, Permanent

**Salary**: £25,500.00-£27,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Altrincham, WA14 5TW: reliably commute or plan to relocate before starting work (required)

**Experience**:

- HGV Fleet: 1 year (preferred)