Technical Support Leader

Our client LG Electronics UK is recruiting **Technical Support Leader - Air Conditioning** to join their business in the UK.

LG Electronics was established in 1958 and has since led the way into the advanced digital era thanks to the technological expertise acquired by manufacturing many home appliances such as radios and TVs.

LG Electronics is committed to providing commercial electronic products that help businesses perform better. We offer a wide range of products, including information displays, digital signage for advertising, commercial system air conditioners, VRF systems& tailored solutions for different vertical markets. Find out more about our commercial electronic products today. Contact your local LG representative for more information.
---------------------------------------------------------------------------------------- **KEY ACCOUNTABILITY**

**_Main work: Role & Responsibilities_**
- Lead the training & education regarding air conditioning products such as VRF (variant refrigerant flow) system and ASHP (Air Source Heat Pump) to build up the fine technical infrastructure of LG’s authorized engineers in the UK.
- Support the technical team of field engineers to deliver on-site support and consultation to customers including system commissioning, customer support, and implementing corrective and preventative action plans
- Ensure best in class levels of technical documentation are available to customers and AS colleagues
- Manage the training academy and resources ensuring materials are updated and optimal utilisation
- Achieve set and agreed KPIs as discussed with the department leader
- Provide effective and detailed reporting of all technical supporting team and service activities as and when required
- Liaise with other departments to help resolve payment disputes when required, to assist in new product introduction with relevant stakeholders and end of life management to optimise levels of inventory

**_Other working conditions: Skills, Education & Experience_**
- Solid relevant experience, preferably gained from a reputable manufacturer. Engineering or other relevant technical based qualifications are desirable
- Proven effective leadership and management skills
- Good technical and product awareness, including product development and business planning. Good understanding of all relevant legislations. Mechanical Engineering degree will be recommended.
- Excellent interpersonal and communication skills
- Experience of working within a performance management environment - KPIs and Service Level Agreements
- Highly focused and capable of sustaining a fast pace in a dynamic environment
- Able to constructively challenge and improve existing practice
- Completer finisher, able to be resilient to drive issues through to a successful customer-focused solution
- Good judgement, able to make practical and realistic decisions within scope of responsibility
- Proven commercial acumen and ability to achieve commercial objectives
- Proficient in Microsoft Office including PowerPoint and Excel

**SALARY & BENEFITS**

**_Right to Work - To be considered for this role, applicants must already possess the right to work legally in the United Kingdom. Depending on experience, obtaining visa might be negotiated.*_**
- **Anual Salary**: Air Conditioning - Technical Support Leader - £45k - £60k
- **Recruitment**: Full Time/ Permanent
- **Working hours**: 7.5 hours/ 5 days
- **Schedule**: Monday
- Friday 9:00am to 5:30 pm
- **Holiday**: 25 days (+ Public Holidays)
- 9% Employer Contribution into your Pension
- Life Assurance
- Private Healthcare (including optical & dental) for you and your family
- 25 days’ Annual Leave (+ Public Holidays)
- Staff Discount
- Subsidised Cafeteria
---------------------------------------------------------------------------------------- **Visa : Work Visa /Holders of a Visa that allows them to work legally in the UK**

**A copy of ID and Visa will be requested before the interview