Large Loss Motor Claims Handler

4 days ago

Royal Tunbridge Wells, United Kingdom The AA Full time

**This is the job**:
**Location**: Tunbridge Wells hybrid 40% office based

**Salary**: D.O.E.

**Additional Benefits**:up to 10% annual bonus

**Hours Of Work**: 37.5 hours per week between 8am & 6pm Monday to Friday

Thought The AA only provide roadside assistance? Think again.

For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as a Large Loss Motor Claims Handler, you’ll play a key part to our success and join us on this exciting motoring journey.

LI-THEAA #LI-Hybrid

This role offers an exciting opportunity to work on significant cases and contribute to the growth of the personal injury department. The portfolio of claims will range from between £100k - £250k and will include both litigated and non-litigated claims. While working closely with the large loss department on claims up to £250k. You will contribute to development of the Personal Injury department by helping the junior members of the claims department with training, referrals and mentoring.

As a Large Loss Claims Handler here at The AA you will:

- **Assess Claims**: Diligently evaluate motor claims, optimizing indemnity expenditure.
- **Communicate Effectively**: Interact with customers, ensuring fair treatment and world-class service.
- **Manage Caseloads**: Proactively oversee tasks within SLAs.
- **Negotiate Strategically**: Reach settlements for third-party claims.
- **Enhance Customer Experience**: Identify gaps and implement corrective actions.
- **Stay Informed**: Maintain technical expertise and market awareness.
- **Build Relationships**: Collaborate with suppliers and report claims transparently.
- **Contribute to Efficiency**: Improve cost-effectiveness and procedural quality.
- **Handle Complex Cases**: Showcase your expertise on high-value claims.

Make an impact and grow with us

**What do I need?**:

- Demonstratable expertise in handling large and complex loss claims within the motor insurance sector
- Previous exposure in handling claims in excess of £100k
- A strong understanding of indemnity
- Excellent written and verbal communication skills, coupled with the ability to confidently negotiate

**What's in it for you?**

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

- Access to a 24/7 GP Chat line for when speaking to a doctor just can’t wait
- Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address
- Discounts on multiple online and high street shops, experiences and food
- Great employee pension schemes
- Physio, Dental and eye test benefits
- 25 days annual leave plus bank holidays
- An amazing AA Culture - most of our employees have been here for 10+ years
- Access to the EV discount scheme

Plus, so much more

As part of the onboarding process, we complete several pre-employment checks including work reference, credit, and criminal record checks.

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