Learner Support Administrator

2 weeks ago

London, United Kingdom Central YMCA Full time

**Hours per week**:

- 40 hours per week**Location**:

- London**Salary**:

- £21,216.00 per annum**About Us**:
Central YMCA is transforming. This is an exciting time to join us as we look forward toward growth and progression and focus on our purpose to advance the education, health and wellbeing of our communities. We want to create improved access to life-changing opportunities and enable everyone to achieve their potential, live a fulfilled life and contribute positively to society.

**What we offer**
- 30 days annual leave plus bank holidays
- Contributory Pension Scheme - 4% employer contribution
- Life Insurance
- Family Friendly Policies
- Cycle to Work Scheme
- Employee Assistance Programme (EAP) - a wide range of free and confidential services for your and your immediate family (including counselling sessions)
- Employee Discount Scheme
- A forward-thinking approach to EDI where individuals are encouraged to be their authentic self at work.
- A real opportunity to impact change in the community through your work.

**Our Commitment to Equality, Diversity and Inclusion**

Our doors are open to all and if you connect with our mission, vision, and values, we welcome you to come and be part of our team.

If you require any support or reasonable adjustments during the recruitment process, please let us know and we will be happy to assist.

**About the Role**:
We have an exciting opportunity for a full time office based Learning Support Administrator. This role will be pivotal in ensuring the right information, advice and guidance is provided to support the learner’s needs across all programs within _YMCAfit_

Please download the Job Description for more information about the role.

**About You**:

- Previous experience of working in a costumer focused environment
- Strong communication skills and ability to provide an outstanding level of customer service
- Intrest in adult education with the ability to listen and have empathy and understanding of the barriers learners face
- Ability to follow procedures timely and accurately
- Excellent attention to details and able to work on deadlines
- Excellent computing skills, including Microsoft Office package
- Good interpersonal skills including ability to deal with a wide range of people in person and over the phone
- Ability to use own iniciative to problem solve

This will be a varied and exciting role in a fast paced environment where no one day will be the same. This is a real opportunity to take ownership and make the role your own as well as gain an insight into education in the Fitness industry with a leading provider.

Download full job description

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