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Support Manager

2 weeks ago

Milton Keynes, United Kingdom NFP People Limited Full time

**Support Manager - Homeless Shelter**

We are looking for a Support Manager who will have direct responsibility for a support team of employed and volunteer staff that is making a huge difference in homeless people’s lives.

**Position**: Support Manager

**Location**: Milton Keynes

**Hours**: Full-time

**Contract**: Permanent

**Salary**: £31,000 - £36,000 per annum dependent upon experience

**About the role**:
The Support Manager will be responsible for the day to day oversight of the provision, providing a caring and supportive environment for guests, and the management of a small support team and volunteers. The charity is at a critical stage in its growth andthe Support Manager will assist the General Manager and the Board in the planning for, and implementation of, the next stage of the charity’s development.

**Key responsibilities will include**:

- Manage the day to day activities of the provision to ensure the smooth and safe operation of the organisation in line with the charity’s ethos and policies.
- Undertake and manage guest assessments, inductions and moving-on processes
- Ensure guests are supported in line with current housing legislation, welfare and benefits legislation and any other relevant information
- Manage the day to day activities of the provision to ensure the smooth and safe operation of the organisation in line with the charity’s ethos and policies.
- Undertake and manage guest assessments, inductions and moving-on processes
- Ensure guests are supported in line with current housing legislation, welfare and benefits legislation and any other relevant information
- Ensure that the organisation provides a safe and effective environment for staff and guests
- Ensure that policies are current, fit for purpose, and adhered to
- Ensure that the organisation provides a safe and effective environment for our staff and our guests
- Ensure that policies are current, fit for purpose, and adhered to

**About you**:
Key skills of the Support Manager include:

- Able to work in a fast-paced and sometimes stressful environment
- Confident in lone working situations
- Non-judgemental but able to challenge where appropriate
- Resilient
- An effective verbal and written communicator
- Confident with technology and the use of social media
- Able to work through the impacts of their own and others actions

**About the organisation**:
The organisation is a small Milton Keynes based charity which provides a temporary home and extensive person-centric support to single people experiencing homelessness, with the aim of providing a sustainable, long-term solution.

Originally based on a double-decker bus (hence the name), the charity now has a unique nine bedroom facility in Stantonbury, Milton Keynes and three “move-on” houses elsewhere in the city, providing a further twelve rooms. The level of ongoing support offeredto guests is delivering long-term success and preventing the well-known “revolving door of homelessness”.

You may also have experience in areas such as Support Manager, Homeless Recovery Worker, Peer Support, Resettlement Worker, Homelessness, Homeless Project Manager, Homeless Caseworker, Project Coordinator Homelessness, Resettlement Caseworker, Housing Support,Community Support Manager, Community Supporter, Worker, Care Worker etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation