Customer Service Associate

Customer Service Associate Monday to Friday 10am-6pm (35 hours a week) Heard of us? We're an award-winning bank; backing people to fulfil life's hopes and dreams. Now is your chance The role of Customer Service Associate is really important to us. Working in a small team of 8 handling inbound and outbound calls to customers, the Customer Service Associates support the SME Savings Teams by enabling the smooth day to day functioning of theoperation. You'll deliver exceptional customer service, resolve problems and develop the service proposition in a compliant manner and using robust processes and procedures. When the time is right, we would love to welcome you to our Manchester office. In the meantime you may be based remotely. You'll be made to feel part of your new team by your Line Manager Elliot Manton, SME Savings Manager and colleagues through regular contactand virtual interaction. What would your day look like? - Ensuring the banks customers are compliant with Customer Due Diligence (CDD) regulatory requirements by conducting various background checks in accordance with our policies and procedures - Work efficiently through work volumes on a day to day basis, delivering exceptional customer service, in line with our SME proposition - Be able to respond to technical and non-technical questions in relation to the products and services we provide - Be a team player, working as part of an inclusive and forward-thinking team - Handling exception processes (BofE/EW/FC/FSCS/AML) monitoring - Be able to perform the core requirements of each work stream within the SME Customer Service Team - e.g. Business Savings activities, Direct Lending activities etc. What do we expect of you? - Experience of working within a regulated, banking or financial services environment - Detail oriented with a keen eye for detail - Awareness and commitment to quality and compliance and risk - Technically minded with a strong awareness of online service offerings and technical processes - Previous experience in system or user acceptance testing would be an advantage - Sound organisational skills and the ability to manage own workload, and that of others - Strong written and verbal communication skills - Strong analytical, problem solving, decision-making and project management skills - Ability to deal with multiple priorities and meet challenging deadlines - Passionate about customer service and is committed to 'making it happen'. What can you expect of us? - A friendly and flexible culture, synonymous with our proposition to our customers. - A growing organisation that defines itself as being nimble, lean and strong. - A drive for continuous improvement, which you will be empowered to get behind from day one. - A communicative, accessible and approachable ExCo. And of course, you will be compensated competitively, with a good range of core benefits and bonus potential. Still Curious? Our Clients' Group was formed by bringing together two very successful businesses under the parent company umbrella. Whilst their parent company operates internationally from their HQ in South Africa, our client are a UK-based financial services specialistthat supports their customers across a range of products and services. Underpinned by their strategic blueprint, "backing people to fulfil life's hopes and dreams", they thrive upon saying "yes" to their customers. They respect the ingenuity of entrepreneurs and their startups; they give first-timers a leg-up onto the propertyladder; and they open up the lending market to many. This is where you come in. They are on a journey. A journey defined by a destination; to deliver on their purpose over the course of the next 3 to 5 years. Join them today and they will make the same promises to you as an employee, as they do to each of their customers. Our client are committed to building a working environment that values respect, diversity, and compassion. They welcome people regardless of age,disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. backingyoutobringyourbest Our client is an equal opportunities employer. Our client do not accept speculative agency CVs. Any CV received by our client will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.