Platforms Analyst

Job Title: Platforms Analyst
Location: Peterborough/Remote - Hybrid Working
Are you a Server, Infrastructure, Azure or Cloud Analyst/Engineer looking for an opportunity to work in a supportive team with varied work and opportunities to get involved with things you are really interested in? Then join our team today
Our Platforms team are responsible for all infrastructure components within the Platforms Products ensuring that these are managed including Lifecycle, Capacity, Monitoring, Cost & Licensing, Innovation, and Security. We cover a broad range of technology acrossour international team of 14 which means that the day to day varies, and we have a variety of continuous improvement projects that you can get involved in across a variety of infrastructure/technology.
We’re focusing on Microsoft Azure and M365 as well as some of our other key technologies so initially you will prioritise daily and project tasks that focus on improving these processes. Responsibilities will include:
Providing 3rd line support across multiple business units in line with agreed SLA's
Troubleshooting and resolving incidents associated with multiple technologies
Developing and producing IT documentation/procedures
investigate and manage complex changes to infrastructure/systems in line with ITIL and change control processes
Improve customer service and satisfaction while reducing risk and keeping operational costs to minimum levels

To be successful we're looking for the following knowledge, skills and experience:
Experience of on prem servers ideally experience of transitioning to cloud from on prem
Active Directory experience
Windows Server experience

Location
Hybrid, a mix of office and homeworking. This role will be based at our Peterborough offices on the Lynchwood Business Park. The office has recently been renovated and along with a modern work environment has great public transport links, free onsite parking,free drink facilities and a great team culture.
Shift
As we support global teams, we have a shift rotation in place. Normal working hours are Monday - Friday 8:00 - 16:30. You will be required to support the shift patterns which means approx. 1 in 10 weeks you will work 15:30 - 12:00 midnight and a middle shiftwhich can be either 9:30 - 18:00 or 13:30 - 22:00. You will also support a 7 day on call rotation every 1 in 10-14 weeks. Both the shift and on call weeks have allowances or premiums for the weeks you work.

Associated British Foods IT Shared Service Centre are continually reviewing our benefits to make ensure our staff feel rewarded
Associated British Foods is a global giant when it comes to the world of food processing and retail. Our ingredients division is the world’s second-largest producer of both sugar and baker’s yeast and our grocery brands occupy leading positions across the globemeaning that, in the UK, nine out of ten households use our brands.
At the Associated British Foods IT Shared Service Centre (ABF IT SSC) was first established in 2008 to deliver a centralised IT infrastructure and service to our fellow ABF businesses. We have now grown and operate in over 185 locations spread across 23 countriessupported by a fantastic team of nearly 200. Our customers are at the heart of everything we do and we’re looking for people who are eager to join us in supporting and delivering this vision.
We want you to be a part of our future and to support you, so below are a handful of some of our benefits that are offered to our employees.

AB Foods IT Shared Service match up to 10% pension (contributory)
Up to 10% Bonus
Opportunity to buy up to 5 days holiday per calendar year
Discounts on ABF products such as Twinings, Silverspoon, Pataks and Ryvita
24/7 free and confidential access to an Employee Assistance Programme to support you as and when necessary

We’re looking for dedicated and conscientious people who embrace and live our values. If you are an individual who thrives in a collaborative, trusting and pioneering work environment, ABF could be the right company for you.
All recruitment activities into our ABF IT SSC are supported by our AB Agri business.
ABF IT SSC recruitment is supported by our AB Agri group and we politely request no contact from recruitment agencies or media sales. We have a PSL and do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.