Volunteer Coordinator

As the Volunteer Coordinator, you are responsible for leading our successful DocCrew

volunteer programme. Liaising with all Festival teams to ensure the right support is in place

pre, during and post-Sheffield DocFest 2025. The Volunteer Coordinator will ensure support

for a number of people from a wide range of backgrounds so that they can have the best

experience possible during the festival. As the Volunteer Coordinator, you will be at the

year, from across South Yorkshire and across the UK, working with local community groups,

visiting local universities and schools.

Outreach & recruitment
- Coordinate all aspects of the DocCrew Volunteer programme from recruitment,

interviewing, scheduling to training, attendance, rewards
- Identify partnerships, processes and improvements to ensure volunteers are

recruited and supported from a wide range of backgrounds and lived experience
- Present the DocCrew volunteer programme at local and national universities and

colleges to recruit volunteers
- Coordinate the volunteer information, and ensure it is up to date, across the DocFest

website and on social media
- Coordinate pre-Festival DocCrew meets (socials, interviews, training and inductions)

in May
- Assist with fundraising towards the volunteer programme including in-kind donations

where possible.

Planning, Delivery and People management
- Meet all festival teams to discuss volunteer needs for pre, during and post festival, to

inform scheduling and planning
- Maintain an up to date database of volunteer requirements for the Festival, the

volunteer module
- In consultation with the Head of People & Access develop the Volunteer Reward

Scheme
- With the Finance team, explore how volunteer expenses process may work
- Ensure that all volunteers have a positive experience attending and taking part in the

Festival in June 2025
- Lead the induction sessions for volunteers, liaising with festival teams to

comprehensively brief volunteers and explain opportunities available
- Coordinate the volunteer schedule, liaising with all teams ahead of the Festival and

continually communicate any potential issues in advance
- Ensure each volunteer registers online for a Volunteer Pass before the Festival
- Review and update the post-festival volunteers survey, making required amends and

ensuring contact details are correct to disseminate the survey post-festival

Festival delivery
- At the festival ensure that issues are dealt with and escalated where appropriate to

the Head of People & Access.
- Work closely with and task manage the Volunteer Assistant
- Liaise with catering suppliers to provide daily lunch packs/tokens for staff and

volunteers during the Festival
- Provide a point of continuity and support to volunteers at the volunteers hub,

ensuring teams are checked in, issues are escalated and support provided
- Organise the volunteer's social at the end of the festival

Post Festival
- Provide feedback in the form of a written report, to be presented at the Festival

debrief meeting
- Provide a handover report on the ongoing work to be continued on your departure

by the Operations team.

Additional
- Answer phones and direct enquiries to the relevant team
- Actively promote and support diversity and inclusion in all Sheffield DocFest’s

activities
- Adhere to Sheffield DocFest health & Safety policy
- Adhere to and actively participate in how Sheffield DocFest delivers on our

commitment to the environmental policy
- Ensure all data stored is GDPR compliant
- Create and maintain good working relationships with all Sheffield DocFest colleagues
- Be an ambassador for Sheffield DocFest and maintain professional approach at all

times
- Commit to and uphold Sheffield DocFest values: creativity, empathy, freedom,

inclusivity and internationalism

This is a non-exhaustive list of deliverables and from time to time, the postholder may be

required to undertake other duties that may be reasonably required.

Pay: From £25,000.00 per year

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Volunteer Coordination: 1 year (preferred)
- Project management: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Sheffield S1 2BX

Application deadline: 17/02/2025
Expected start date: 10/03/2025