Customer Service Representative

5 days ago


Glasgow, United Kingdom Mtrec Recruitment Full time

**The Rewards and Benefits on offer**:

- Fantastic City Centre location.
- Incredibly friendly team working environment
- An excellent Pension scheme.
- Annual bonus scheme
- Virtual GP Service
- Great maternity/paternity leave
- Great holiday entitlement
- Just day shift, Monday to Friday.
- Training and Development opportunities
- Opportunity for working from home after probation
- Easily Accessible offices.
- Immediate Start Date
- The opportunity to secure a permanent contract from day one

**Mtrec’s New job opportunity**:
MTrec Commercial is proudly representing our incredibly prestigious Glasgow based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.

They are now looking to recruit a permanent Customer Service Representative, with a background in **financial services**, as soon as possible to join their highly trained team and to work in an unbelievable office environment.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

**The job you will be doing**:

- Handing a high volume of calls
- Answering inbound calls from callers
- Resolving customer claims
- Handling customer complaints and queries.
- Working to resolve customer issues and obtaining the customers’ refund where appropriate.
- Delivering fair and timely outcomes.
- Providing exceptional service to customers to encourage continued use of products and reservices.

**About you**:

- **Customer Service experience with a background in financial services is essential**:

- The ability and experience to make decisions based on information presented
- Proficiency in written in verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges
- Excellent written and verbal communication abilities, listening and empathy skills
- Comfortable with technology and the ability to use Microsoft Office
- A passion for delivering an excellent customer experience and finding the best outcome for customers

**Job Types**: Full-time, Permanent

Pay: £22,800.00-£26,000.00 per year

Work Location: In person

Reference ID: J137593



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