Bank Receptionist Washwood Heath

Job Introduction
As a bank Receptionist you will work closely with our doctors, nurses, health care assistants and administration team to support the day-to-day smooth operation of our primary care service and be first point of contact to our services.

You will provide reception, appointments line and administration duties for **Washwood Heath UTC**

You will be open, adaptable, and eager to learn and with strong communication and organisation skills, and a flexible approach will ensure you deliver positive experiences to service users at every stage of their healthcare journey.

Main Responsibilities
**Reception duties**:

- Opening of the premises.
- Greeting and booking in or patients for surgeries and clinics.
- Dealing with patient enquiries efficiently and courteously.
- To answer telephones promptly ensuring all in-coming lines are covered at all times.
- Making appointments on EMIS web, by processing appointment requests for today, future appointments from patients in person and on the telephone.
- Restoring the telephone service in the morning and checking for any messages.
- Dealing with all telephone queries/requests from patients and acting as liaison with the Doctors/Nurses, as necessary.
- Experience in this role is desirable but not essential.
- You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
- Good customer service skills
- Good communication skills

About The Company
We change lives by transforming health and care.
- Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Package Description
You will feel valued as a BANK Receptionist within **HCRG Care Group,** receiving access to exclusive rewards and benefits including:

- Self-booking and access to all bank shifts Staff are given access to all Bank shifts within their Business Unit and can self-book providing they meet the shift requirements.
- Request a Duty - Staff can make shifts or Day Off requests prior to the creation of a roster up to six weeks in advance. This helps promote a better work life balance and allows for personal commitments to be met
- HCRG Care Group is pleased to offer access to Wagestream - which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
- Working in an environment focused on the highest clinical and quality standards
- Opportunities to work in different areas and various different services to gain new knowledge and experience
- Access to our Strive for Better networks, a national support and professional network made up of NHS professionals like you, giving you the chance to constantly develop industry-leading care and quality
- Access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
- Free statutory and mandatory training, as well as access to a range of courses and e-learning to develop further skills and in-house opportunities continuing your professional development
- Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual “Ask our Executives” event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
- Working in an environment focused on the highest clinical and quality standards with most of our rated services considered overall good or outstanding by the Care Quality Commission.